Knowledge Management Specialist

13 hours ago


New Delhi, India HCLTech Full time

Role and Responsibilities- Collaborate with key leaders to define data needs - Develop and implement a comprehensive, innovative knowledge/content management structure to ensure the efficient dissemination of information across a broad spectrum of functions and users - Drive the development and implementation of important information to improve service - Develop comprehensive professional development to train employees to access and analyze data throughout the organization - Develop strategies for long-term, sustainable systems to support the delivery of instruction - Facilitate communication between stakeholders, successfully facilitating necessary negotiations - Recommend, implement, and administer methods and procedures to enhance Knowledge Management operations - Maintain currency of knowledge with respect to relevant curriculum, technology, marketing, and/or systems - Gather data on user experience and implements plans of action to improve user experiences - Provide general leadership, guidance, and support to relative team members in order to collaborate, give feedback, develop plans, and reach team and individual goals - - Working knowledge of ITIL framework. - Prior Service desk experience a must - Experience in online knowledge management, knowledge management tools - Experience in Content writing and instructional design - Exposure to similar role for a minimum of 1 Year. - Experience of working in 24/7 environment. - Experience with Excel, Access and other database programsExperience – Desirable- 2 year or more experience in similar role. - Experience on Desktop support, application supportSkills and Knowledge- Strong interpersonal skills - Accredited certification on Content Writing / Instructional design - Accredited certification on Knowledge management is added advantage - Excellent written and oral communication skills; demonstrated experience in the ability to communicate with, engage and inspire a wide range of audiences - Ability to develop, plan and implement short and long-range goals - Ability to keep current on technological developments/trends - Ability to evaluate resources for applicability to projects - Ability to write and deliver complex documents for sophisticated audience.



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