Workplace Manager

4 weeks ago

Pune, Maharashtra, India Michelin Full time
Job Description

Job description

Workplace Manager

KEY EXPECTED ACHIEVEMENTS

1. Workplace Operations & Service Delivery

- Leadend-to-end workplace service deliveryacross all countries in the zone.
- Collaborate on forsoftware delivery, inventories, device management, patching, and packaging
- Maintain high standards forasset managementandworkplace process optimization.
- Manage the Workplace budget and forecasting across the zone.

2. Digital Workplace & Transformation Initiatives

- Drivedigital workplace initiativesto enhance employee productivity and user experience.
- Ensuresmooth adoption of workplace changes and IT projectsby aligning withend-user needs.
- Implementautomation and self-service solutionsto optimize IT support and device lifecycle management.

3. Onsite Support & Service Performance Management

- Overseeonsite support services, ensuring SLAs and performance metrics are met.
- Work closely with local IT teams to improveincident resolution, service requests, and technical support.
- Conductregular service reviewsto enhance operational efficiency.

4. Collaboration with Partners & Stakeholders

- Manage and collaborate withthird-party service providers and vendorsfor efficient workplace operations.
- Alignworkplace strategywithmanagement, country teams, and zone-level leadership.
- Coordinate with cross-functional teams forcontinuous improvementand implementation of best practices.

5. Workplace Change & Project Management

- Leadworkplace technology projects, ensuring successful implementation and user adoption.
- Managesoftware rollouts, patching cycles, and device upgradeswhile minimizing disruption.
- Support change management initiatives bycommunicating and training end-users on new tools and processes.

Technical Skills Required

- Exposure inworkplace technologies, including:
- MS Digital Workplace tools
- Software deployment & patching(SCCM, Intune or equivalent).
- IT Asset Management & Device Lifecycle Management.
- Digital workplace tools(Microsoft 365, virtual desktops, etc.).
- Strong understanding ofITIL frameworks, service management, and incident resolution.
- Experience managingonsite support teamsandvendor relationships.
- Proven track record inworkplace transformation and change management.
- Ability to workflexiblyacross different time zones and manage cross-functional teams.

Preferred Certifications:

- ITIL v4 Certification
- Microsoft Certified: Modern Desktop Administrator Associate

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