Operational Transformation Manager
5 days ago
Job Description:
Workplace LeaderLead workplace service delivery across all countries in the zone.
- Collaborate on software deployment, inventories, device management, patching, and packaging.
- Maintain high standards for asset management and workplace process optimization.
- Manage onsite support teams and vendor relationships.
Digital Workplace Initiatives:
- Drive digital workplace initiatives to enhance employee productivity and user experience.
- Ensure smooth adoption of workplace changes and IT projects by aligning with end-user needs.
- Implement automation and self-service solutions to optimize IT support and device lifecycle management.
Required Skills and Qualifications:
- Exposure in workplace technologies, including MS Digital Workplace tools, software deployment & patching (SCCM, Intune or equivalent), IT Asset Management & Device Lifecycle Management, digital workplace tools (Microsoft 365, virtual desktops, etc.).
- Strong understanding of ITIL frameworks, service management, and incident resolution.
- Experience managing onsite support teams and vendor relationships.
- Proven track record in workplace transformation and change management.
Benefits:
- ITIL v4 Certification
- Microsoft Certified: Modern Desktop Administrator Associate
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