Store Manager

2 weeks ago

Brahmapur India Reliance Retail Full time

Job Description

Job Purpose

Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Education Qualifications

Graduation/ Post Graduation

Key Responsibilities

- Set store sales plans and quotas aligned with business objectives.
- Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
- Implement production, productivity, quality, and customer service standards.
- Recommend product lines and ensure appropriate merchandise mix.
- Drive sales, margin, shrink control, inventory management and cost optimization.
- Manage commercials and statutory compliance.
- Manage performance and foster teamwork among store staff.
- Identify and develop talent for critical positions.
- Address customer feedback to improve service and processes.
- Stay updated on competition and manage customer escalations.
- Drive local events and promotions as per marketing calendar.
- Promote a Customer Obsessed Culture to prioritize customer centricity.
- Business Management: Gross Margin, SOH Segment & Brand mix

Key Performance Indicators

- Discount Management
- Brand share
- Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards.
- Finance - Paper/card VM Implementation.
- Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.
- People Management.
- Business Acumen - profitability, Competition.
- Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

- Functional Competencies
- Operational Effectiveness
- Finance Management
- Analysis and Problem Solving
- Results Orientation
- Behavioural Competencies
- Self-Development
- Emotional Intelligence
- Customer Service Orientation
- People Management
- Communication
- Teamwork and Collaboration

  • Store Manager

    1 week ago

    Brahmapur, Odisha, India Reliance Retail Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job PurposeManages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.Education QualificationsGraduation/ Post GraduationKey ResponsibilitiesSet store sales plans and quotas aligned with business objectives.Maintain Gross Margin, SOH,...

  • Manager - VI Store Operations

    3 weeks ago

    Brahmapur, India VodafoneZiggo Full time

    Job Req ID: 47907 Location:Berhampore, IN Function: Retail About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Manager - VI Store Operations

    2 weeks ago

    Brahmapur, Odisha, India VodafoneZiggo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Req ID: 47907Location:Berhampore, INFunction: RetailAbout:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice,...

  • Store Assistant

    3 weeks ago

    Brahmapur, India Vinayak Group of Hotels Full time

    Receive and forward all goods and deliveries in and out of the hotel to the correct point of contact/storage area. Able to follow standards for issuing and receiving stock within the store's area of operation. Monitor and take inventory regularly to compile orders based on par levels or needs. Maintain clear and organized records to ensure all reports and...

  • Store Assistant

    2 weeks ago

    Brahmapur, Odisha, India Vinayak Group of Hotels Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Receive and forward all goods and deliveries in and out of the hotel to the correct point of contact/storage area.Able to follow standards for issuing and receiving stock within the store's area of operation.Monitor and take inventory regularly to compile orders based on par levels or needs.Maintain clear and organized records to ensure all reports and...

  • Store Manager

    3 weeks ago

    India Croma Full time

    Role & Responsibilities:- Customer Service: Implement 10 feet Rule: Greet EVERY customer who comes within a 10 Feet radius of any staff Ensure 100% GUEST sales process implementation and compliance Daily review & follow up on complaints & resolution as per SLA & TAT Take corrective actions based on customer feedback (VOC, NPS, Complaints etc) In-Store...

  • Store Manager

    2 weeks ago

    India Croma Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & Responsibilities:-Customer Service:Implement 10 feet Rule: Greet EVERY customer who comes within a 10 Feet radius of any staffEnsure 100% GUEST sales process implementation and complianceDaily review & follow up on complaints & resolution as per SLA & TATTake corrective actions based on customer feedback (VOC, NPS, Complaints etc)In-Store...

  • Hiring Store Promoter For Kent RO(Offroll)

    3 weeks ago

    Brahmapur, India Teamlease Services Limited Full time

    Roles and Responsibilities * Promote Kent RO products in a retail setting, increasing sales and brand awareness. * Develop strong relationships with customers to drive repeat business and loyalty. * Maintain a clean and organized store environment, adhering to company standards. * Manage counter sales, ensuring efficient use of resources and meeting targets....

  • Hiring Store Promoter For Kent RO(Offroll)

    3 days ago

    Brahmapur, Odisha, India Teamlease Services Limited Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Roles and Responsibilities* Promote Kent RO products in a retail setting, increasing sales and brand awareness.* Develop strong relationships with customers to drive repeat business and loyalty.* Maintain a clean and organized store environment, adhering to company standards.* Manage counter sales, ensuring efficient use of resources and meeting...

  • Store Manager

    2 days ago

    Mumbai, India airtel Full time

    Job Description Store Operations & Audit / Compliance: - Ensure adherence to Store Operations in line with pre-defined SOPs - Maintain the store's look and feel as per guidelines/standards - Monitor efficient cash handling and prevent shoplifting to ensure safety and security - Execute visual merchandising according to plan and guidelines - Manage inventory...