Urgent: People Operations Excellence Specialist

4 weeks ago

Mumbai, Maharashtra, India FedEx Full time

What can you expect as a FedEx team member Career Mobility and Development When you join FedEx you re joining a team with possibilities that literally span the world from opportunities for advancement and location transfer to training and leadership programs Total Compensation and Benefits Package We want to keep our employees for a long time so we offer competitive benefits opportunities for flexible work arrangements and programs to support well-being Equal Opportunities Our greatest asset at FedEx is our people We are committed to building a diverse equitable and inclusive workforce and offer equal opportunities fairness and respect to all regardless of who you are We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity We do not tolerate discrimination or harassment based on race color ethnicity national origin religion sex age genetic information citizenship disability marital status pregnancy sexual orientation gender identity gender expression veteran status or any other characteristic protected under national state or local laws We will reasonably accommodate team members and third parties with physical and mental disabilities Please note that the Job will close at 12am on Posting Close date so please submit your application prior to the Close Date Company INT FedEx Express Transportation and Supply Chain Services India Pvt Ltd City Mumbai Scheduled Weekly Hours 48 Worker Type Regular Posting Start Date 1-Aug-2025 Posting Close Date 31-Jul-2025 Job Family FXE-MEISA People Operations Excellence Specialist Position Summary What you will do Develop and deliver HR dashboards to generate actionable insights from the HR employee life cycle data - NPS PRR CSAT Develop and report quality measures collect regular customer feedback on processes Map evaluates optimize HR processes across employee life cycle by identifying gaps risks and recommend process improvements Conduct regular audit on HR processes to ensure compliance Quality assurance Continuous process Improvement Standardize and document HR processes create SOPs and establish governance controls Collaborate with IT to support and co-develop HR applications or tools Participate in UAT and provide functional input for the system enhancement Support and project manage HR transformation projects Create and deliver internal HR communications for PSSC with respect to change in processes You will be a great fit if you Master s degree in human resources or related discipline 6 years of progressive experience in Human Resources Exceptional understanding of HR operations analytics and compliance framework Exceptional HR Analytical data visualization skills Proficient in Workday Service Now Certification in Project Management Lean Six Sigma or change management Strong Communication skills both Written Verbal Communication Process oriented mindset with attention to detail Analytical Skills Judgement Decision Making Skills Written Verbal Communication Skills Project Management Skills Problem Solving Skill

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