Soft Services Coordinator

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Title Soft Services Coordinator Reporting to Assistant Manager Manager - Client Services Key stakeholders IFM Direct Reports Team consisting of 1 Vendor Staff Duties Responsibilities What this job involves - To Assist Assistant Manager Manager Soft Services for the smooth running of operations Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems To facilitate handhold the Customers during all Client visits Ensure coordination for booking of conference Meeting Rooms food beverage service availability of AV equipment s projectors and other requirements Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by client Routinely inspect all contracted services to ensure performance measures are being maintained Achieve Client satisfaction as per Client expectations Plan organize and arrange internal events for any processes or business Develop contact and coordinate with Security team GIT IT Admin team Business team Timely inputs to Facility Manager lead for any concerns Any other specific arrangements experience centers town halls to be made for the visit need to be informed well in advance for venue availability and necessary clearance from facility Admin to organize the same Ensure compliance of regulations requirements of JLL management Provide assistance in general administrative activities as required Contribute to the Monthly Management Report to Client Participate in Emergency Evacuation procedures including crisis management and business continuity Manage all Health and Safety issues and actively participate in Health and Safety reviews Assist with the re-sourcing of other aspects of JLL s operation as required Perform other duties as required by JLL and Client Carrying out Vendor Background Checks Maintaining external employee data Preparing floor register for Health and Safety Issues for CLIENT Prepare SLA s for Vendors Compile and update site account details Coordinate and organize events requested by business units of Client Compilation of snag list for Defect Liability Period DLP of the assets and coordinating with vendors for the rectification Assist in the preparation of Monthly Management Report and Quarterly Business Review reports Assist in Cross audit Handle Cafeteria and Pantry Operations Conduct internal audit for food and beverage vendor Ensuring an adequate availability and supply of consumables relating to Pantry Housekeeping services and Stationary Ensure serviceability of all machines related to pantry and kitchen services Compile and follow-up Landlord issues through Landlord tracker Follow-up with the vendor for timely submission of invoices Regular training of all the soft services staff assigned Ensure record maintenance for all activities monitored conducted Ensure attrition of assigned staff is less than 5 at all times Performance objectives Meet or exceed best practice in provision of services through contracts Establishment and adherence to policies procedures compliance deadlines for each of the tasks as advised by the Operation Manager To achieve excellence in preventive maintenance programs at Client with highest standards and ensure energy conservation practices Achieve key performance indicators Service level agreement targets To provide comprehensive facility and contract management for Client with a focus on continuous improvement Compliance with the Service Level Agreement established between JLL and Client Perform as per KPI stipulated by Facilities Manager Ensure delivery of Specific Responsibilities as assigned Adherence to training schedules 52-week calendars Key skills Facility Executive will have responsibility for the management of a wide range of on-ground issues to provide timely inputs to ensure smooth day-to-day operations Facility Executive will be highly familiar with the service structure including responses to requests for assistance on Facilities Management issues from Client staff and arrangements pertaining to all operating expenditures Well-groomed and presentable all the time Good communication Skills Good interpersonal skills Location On-site -Mumbai MH Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at accomodationrequest am jll com This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL