Facility Executive Soft Services

4 days ago

Prabhadevi Mumbai Maharashtra, India Crest Property Solutions Full time

Team: Management

**Experience**:
Total Experience of 4+ years in residential complexes

**Educational Qualification**:
Any Graduate/ Hotel management

**Key Competencies**:
Good relationship with the client, communication skills, team player &
good in developing personality.

**Job Summary**:
A Soft services facility executive develops & manages the client & residents at all times & is one point of contact for Soft Services.

**Key Responsibility**:
**Key Accountabilities**
- Manage entire site operations services.
- To provide leadership role and direction to the delivery teams within your area of responsibility
- Maintaining the entire premises should be up to the mark

**Operational Accountabilities**
- To supervise, on allocated area & floors and to be ensuring that work is carried out to the standard as required by the client & as per scope of work.
- Deploy team resources in most effective & safe manner to achieve the agreed service levels and objectives
- Any minor and major problems discuss with team and escalate to client for rectification if it is client scope.
- Take active part while trouble shooting in case of breakdowns
- Handling of waste management (OWC ) coordinate with vendor team
- Preparation of daily, weekly, monthly schedule along with site supervisor
- Manage various contracts and vendors (including Comparison, invoicing, negotiation, terms and conditions, & SLA,)
- Conducting various training programme s for facilities team, R&R (rewards and recognition) engagement program.
- Arrange and coordinate with vendors
- Identify resource and equipment requirements, efficient capacity planning and manage soft services, as well.
- Must provide housekeeping training to teams when required
- Ensure standard operating procedures as per the guidelines are in place
- Meet with client teams and gather requirements, conduct regular team meetings
- Prepare snag lists and get it rectified on priority in coordination with project team
- Minimize breakdowns with help of preventive checking and timely servicing of equipment’s
- Implement best practices and SOP for operating of equipment’s
- Provide feedback on customer queries and update customers promptly
- Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
- Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
- Ensuring all relevant checklists is being implemented.
- Briefing & debriefing of the site staffs.

**MIS and Reporting**
- MIS generation and Reporting on daily, weekly fort night and monthly basis
- Prepare monthly management report for management review
- Brand & Relationships
- Establish relations with developer, project team & residents ability to perform
- required role & responsibility..

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