Facility Executive Soft Services

13 hours ago

Prabhadevi, Maharashtra, India Crest Property Solutions Full time ₹ 2,50,000 - ₹ 12,00,000 per year

Team: Management

Experience:

Total Experience of 4+ years in residential complexes

Educational Qualification:

Any Graduate/ Hotel management

Key Competencies:

Good relationship with the client, communication skills, team player &

good in developing personality.

Job Summary:

A Soft services facility executive develops & manages the client & residents at all times & is one point of contact for Soft Services.

Key Responsibility:

Key Accountabilities

Manage entire site operations services.

To provide leadership role and direction to the delivery teams within your area of responsibility

Maintaining the entire premises should be up to the mark

Operational Accountabilities

To supervise, on allocated area & floors and to be ensuring that work is carried out to the standard as required by the client & as per scope of work.

Deploy team resources in most effective & safe manner to achieve the agreed service levels and objectives

Any minor and major problems discuss with team and escalate to client for rectification if it is client scope.

Take active part while trouble shooting in case of breakdowns

Handling of waste management (OWC ) coordinate with vendor team

Preparation of daily, weekly, monthly schedule along with site supervisor

Manage various contracts and vendors (including Comparison, invoicing, negotiation, terms and conditions, & SLA,)

Conducting various training programme s for facilities team, R&R (rewards and recognition) engagement program.

Arrange and coordinate with vendors

Identify resource and equipment requirements, efficient capacity planning and manage soft services, as well.

Must provide housekeeping training to teams when required

Ensure standard operating procedures as per the guidelines are in place

Meet with client teams and gather requirements, conduct regular team meetings

Interview candidates and hire resources

Prepare snag lists and get it rectified on priority in coordination with project team

Minimize breakdowns with help of preventive checking and timely servicing of equipment's

Implement best practices and SOP for operating of equipment's

Provide feedback on customer queries and update customers promptly

Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.

Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.

Ensuring all relevant checklists is being implemented.

Briefing & debriefing of the site staffs.

MIS and Reporting

MIS generation and Reporting on daily, weekly fort night and monthly basis

Prepare monthly management report for management review

Brand & Relationships

Establish relations with developer, project team & residents ability to perform

required role & responsibility..

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