Front Office Assistant

19 hours ago


Ponnani India NIRMALLYAM RESIDENCY HOTELS PRIVATE LIMITED Full time

Job Description About Us: We are a well-reputed hotel known for our exceptional guest services and comfortable accommodations. We are looking for a dynamic and customer-oriented Front Office Assistant to join our team. Job description: As a Front Office Assistant, you will be the first point of contact for our guests. Your primary responsibilities will include: - Greeting and welcoming guests upon arrival and departure. - Managing check-ins and check-outs efficiently. - Handling guest inquiries and resolving any issues promptly and professionally. - Managing phone calls and emails. - Maintaining accurate guest records and room availability. - Assisting with administrative tasks as required. Qualifications: - Previous experience in a front office role, preferably in the hospitality industry, is a plus. - Excellent communication and interpersonal skills. - Strong customer service orientation and problem-solving abilities. - Proficiency in using hotel management software is desirable. - Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously. - Fluency in Malayalam and English is essential; knowledge of other languages is an advantage. - Minimum educational qualification: Degree/Diploma in Hotel Management. Salary: 10,000 - 15,000 per month



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