Telesales Executive

Key Responsibilities Lead Generation and Prospecting Identify and contact potential clients businesses or individuals to pitch IT products services such as software solutions cloud services IT consulting cybersecurity or managed IT services Research and build a database of prospective clients using CRM tools online directories or referrals Qualify leads by assessing their needs budget and decision-making authority Cold Calling and Outbound Sales Make outbound calls to prospective clients to introduce the company s IT offerings Deliver tailored pitches to explain how the company s solutions e g software SaaS IT infrastructure meet client needs Handle objections answer queries and build trust to convert prospects into leads or clients Client Relationship Management Follow up with leads through calls emails or other communication channels to nurture relationships Maintain regular contact with existing clients to upsell or cross-sell additional IT products services Ensure client satisfaction by addressing concerns or escalating issues to the appropriate team Product Service Knowledge Develop a deep understanding of the company s IT offerings including software features technical specifications pricing and competitive advantages Stay updated on industry trends emerging technologies and competitor offerings to articulate value propositions effectively Sales Target Achievement Meet or exceed daily weekly or monthly sales quotas set by the company Track and report call outcomes lead conversions and sales progress using CRM software e g Salesforce HubSpot Data Management and Reporting Record all interactions client details and feedback in the CRM system Generate reports on call activities lead status and sales performance for management review Collaboration with Teams Work closely with the sales marketing and technical teams to align on campaigns product updates and client requirements Provide feedback from prospects to help refine marketing strategies or product offerings Customer Support and Issue Resolution Address basic customer queries about IT products services or direct them to technical support teams for complex issues Ensure a positive customer experience to enhance brand reputation Skills and Qualifications Communication Skills Excellent verbal and written communication to engage clients effectively and explain technical concepts in simple terms Sales Acumen Strong persuasion and negotiation skills to close deals and handle objections Technical Knowledge Basic understanding of IT products services e g software cloud computing cybersecurity to communicate their benefits CRM Proficiency Familiarity with tools like Salesforce Zoho CRM or HubSpot for managing leads and tracking sales Interpersonal Skills Ability to build rapport and maintain long-term client relationships Time Management Ability to prioritize tasks and manage high call volumes efficiently Education Typically requires a high school diploma or bachelor s degree preferably in IT marketing or business relevant experience may substitute for formal education Experience Prior experience in telemarketing sales or customer service is preferred especially in the IT sector Tools and Technologies Email and communication platforms e g Outlook Gmail Spreadsheets and reporting tools e g Excel Google Sheets LinkedIn or other platforms for lead generation Work Environment Office-Based Telemarketing executives may work from an office High-Pressure Role The role often involves meeting strict sales targets and handling rejection from prospects Team-Oriented Collaboration with sales and marketing teams is common to align strategies and campaigns Challenges Handling frequent rejections from prospects Meeting aggressive sales targets and KPIs Staying motivated in a repetitive high-pressure role Keeping up with rapidly evolving IT products and industry trends Job Type Full-time Pay 15 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Schedule Day shift Supplemental Pay Performance bonus Experience Telemarketing 2 years Required Telecalling 2 years Required Language Hindi Preferred English Preferred Work Location In person Application Deadline 18 07 2025 Expected Start Date 20 07 2025