Senior Desktop Support Officer

Axiom Technologies is a Global-based entity with a history of providing managed IT solutions to global medium- and large-scale enterprises Please visit our website for more information about what we do at www axiomtechnologies com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans This role will provide on-site on-call assistance to end users within the organization s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery IT Skills and Experience 5 years of Experience in Level 2 3 desktop support Windows 10 or 11 Admin troubleshooting experience of Intune cloud and thick build machines Keep up with the Windows App and Update release information Provide Web application support for Edge or Chrome Provide Cloud application support collaborate with app owners where required Support 3rd party applications like Microsoft Java and Adobe raise cases with the vendor where required Support MS Teams issues including video audio performance Familiar with AppV applications MS Store Apps and packaged applications Troubleshoot find root cause for general performance issues Troubleshoot laptop hardware issues such as monitor mouse headset and phones Office license management or troubleshooting Keep up with release information for MS Office and security updates Support Office issues for native laptop or cloud applications Collaborate with MS Outlook app owner when required to find root cause for Outlook issues Knowledge of Active directory and Group policies PowerShell scripting knowledge is must Ability to co-ordinate with various technical groups and can fix issues remotely for the users Should be able to fix and troubleshoot all the application issues deployed on end user systems for eg App Login Failures App not installed Software Installations which are failed Good Client management and communication skills Should be able to troubleshoot if any application is not working due to network related issues Good Knowledge on browser support and management of Chrome and Edge via GPO Have troubleshooting knowledge of Adobe MS Office Oracle Edge and Chrome apps Should be able to do the compatibility testing of web based applications with Chrome and Edge Good Understanding of ITIL concept ticketing tool Accurately document all work performed through ticketing system including details Personal Attributes Excellent End-user computing skills Good knowledge of Infrastructure support Strong analytical and problem-solving capabilities Well organized and extremely detail-oriented Strong customer service ethic and great communication skills both oral and written Passionate about delivering quality no matter what you are doing Can work both independently and in a collaborative team-oriented environment A self-starter motivated to push the limits and think outside of the box Fondness for solutions that are simple elegant and effective Ability to work with and maintain confidential information In-depth knowledge of Windows OS e g XP Vista Windows 7 10 Microsoft Office applications PCLaptop hardware PCLaptop peripherals including printers Mobile devices Basic knowledge of Active Directory Exchange Apple OS SCCM IT Qualifications At least two of the following PCLaptop OEM Maintenance Certification CompTIA A Certification Microsoft Certified IT Professional MCITP certification in the desktop area Microsoft Office Specialist MOS Certification Experience in a similar role 5 years of relevant experience What next If you are looking for the next challenge in your career and wish to apply for this role please forward your resume to careers in axiomtechnologies com