Desktop Support Engineer

4 weeks ago

Ankleshwar GJ IN Orbitouch Outsourcing Pvt Ltd Full time

Designation Desktop Support Engineer Experience 3 years of experience in hardware and network industry Salary between 25k to 35k Location Ankleshwar GIDC Essential Duties and Responsibilities Should be capable to support for hardware networking and software issues Diagnose and resolve technical issues related to desktops laptops printers and peripherals Set up new workstations install software applications and configure user accounts Perform regular maintenance on hardware and software to ensure optimal performance Maintain records of issues resolutions and inventory of hardware and software assets Assist in training users on new software and technologies providing guidance on best practices Set up and configure network hardware such as routers switches firewalls and access points Troubleshoot and resolve hardware issues perform regular updates and patches Use tools to monitor network performance and security analyze traffic and usage patterns Maintain accurate records of network configurations diagrams and hardware inventories Work with other IT staff to integrate hardware with software systems and applications Ensure hardware security measures are in place to protect against unauthorized access and threats Strong understanding of office 365 LAN VAN Strong understanding about server installation various antivirus knowledge Required Skills Strong understanding of operating systems Windows 11 hardware components and common software applications Ability to diagnose problems quickly and efficiently Excellent communication skills to interact with users and understand their needs Ability to prioritize tasks and manage multiple support requests simultaneously Basic knowledge of network troubleshooting e g connectivity issues Wi-Fi problems Strong understanding of network protocols TCP IP DNS DHCP etc and hardware Ability to diagnose and resolve hardware and network issues Experience with monitoring and management tools e g Wireshark Nagios Ability to communicate technical concepts to non-technical stakeholders Relevant certifications can be beneficial Strong knowledge of Configure Laptop or Computer End to End technical support Job Type Full-time Pay 420 000 00 per year Application Question s How many years of Proven experience in Desktop support engineer How many years of Proven experience in Network and hardware industry what is your current annual salary ctc what is your expected annual salary ctc what is your notice period in days Work Location In person

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