Manager - Sales

Want to be part of our team Responsible for selling the Hexaware s products or services to and maintaining relationships with existing accounts Must have qualification Academic - Engineering degree in Computer Science Electronics Electrical Mechanical an MBA from a Tier-1 B-School Professional - At least 5 years of selling IT services in India Domestic market - Captive or India Enterprise customers Location - Mumbai What You ll Be Doing A Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts retain these clients and find new business The Client Manager is assigned a range of development and maintenance accounts and held accountable for the performance achievement of those accounts in terms of revenue retention profitability management and growth The Client Manager will work directly with clients at a variety of levels as well as internal sales teams such as Sales Specialists and pre-sales architects and post the sale the delivery teams They champion the delivery teams understanding of the client s solution requirements and initiate improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities Liaising with partner ecosystem which is relevant to your client and build going GTM along with partners Building and developing excellent stakeholder relationships with new and existing clients fully understanding the client and the industry in which they operate will be a core focus of this role A substantial amount of time will be spent on client engagement and engaged selling but also liaising with internal teams to make sure the client s needs are attended to Responsibilities Client ownership and relationship builder Take primary responsibility for the client and act as internal client owner within assigned accounts Manage and grow relationships to drive expansion and renewals across all solutions and services Responsible for client solution penetration and education account monitoring and portfolio reporting and issue resolution ownership Lead the business conversations at C-level Become the reliable point of contact to further strengthen relationships Client and industry expert Gain insights into client s most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business value Maintain a high level of the relevant industry product and service knowledge to have meaningful conversations and generally stay ahead of trends Collect and analyze data to learn more about the client and the industry in which they operate Owning the sales process Collaboratively work with extended sales teams especially Sales Specialists pre-sales architects and commercial architects to successfully position the solution and or service and see the opportunity through to closure Partner with internal teams to ensure the scope of work and proposals are tracked managed and delivered on time Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth yet are held accountable for own targets Use Hexaware s sales methodologies and tools to support the sales process Develop and implement an opportunity plan to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders Deal structuring Create comprehensive client business plans and engage in complex deal negotiation to build a stable growing pipeline of current and future business opportunities Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals Lead business negotiations for contracts ensuring deals are risk-free and profitable Client retention and expansion Minimize churn and maximize retention in assigned accounts Land adopt expand renew - Identify client business needs with a view to help shape solution development by the wider pursuit teams Actively search for expansion opportunities Knowledge Skills And Attributes Required Good knowledge of IT Services across Application Development IT Operations IT Infrastructure Cloud etc Client-centricity coupled with problem-solving Strong business acumen and negotiation skills to craft solutions that are beneficial to Hexaware and the client Ability to pro-actively and independently identify and qualify opportunities an entrepreneurial mindset is key Natural team player - ability to coordinate and liaise with delivery teams across multiple business areas Quick learner to understand any new solutions that are ready to take to market A strategic future thinker who anticipates and considers external and internal factors with the ability to develop long-term plans Ability to ask the right questions and tell great stories and have empathy with the client s challenges Superior communication skills are a given Required Experience You will need to demonstrate an impressive track record of selling solutions and managing enterprise accounts especially Managed Services type accounts across multiple technology domains These typically involve selling complex solutions and services to the C-suite in large enterprise accounts Proof of structuring large multi-year profitable contracts Demonstrate the ability to build strong relationships with clients across all levels Strong experience in networking with senior internal and external people in the specialist area of expertise Experience in managing the entire sales process contracting process and legal implications of a deal