Executive- AV Support Engineer and Iot

Job description

Why Join Us?

· Technological Vanguard: Work with innovative brands and cutting-edge technologies.

· Competitive Compensation: Offering an attractive package, performance bonuses, and benefits.

· Diverse Culture: Thrive in an inclusive environment that celebrates diversity.

· Seat at the Innovation Table: A seat at the table where you will influence the future of technology and innovation across the group.

About Us:

At DVSi, we're not in the business of the ordinary; we are architects of extraordinary experiences. With nearly three decades of ground-breaking history, we are the powerhouse behind some of the most disruptive technologies and digital solutions worldwide. Our eclectic portfolio—from digital transformation and experiential design to state-of-the-art AV technology and bespoke digital display solutions—makes us not just a company, but a global nexus of innovation and technological mastery.

Our footprint is as global as our vision, with strategic hubs in Europe, North America, India, Hong Kong, Japan, Singapore, Thailand, and the Philippines.

Our diverse Group comprises:

· A Digital Transformation and Experience Studio that reimagines visitor and client interactions.

· A ground-breaking AV Technology and Interiors partner, reshaping corporate spaces worldwide.

· A highly specialized Electronics Design and Manufacturing firm in the commercial digital display market.

The Role:

· Location: Ghansoli Mumbai India

· Industry: High-End Technology

· Designation: Executive AV Support Engineer

Key Responsibilities:

- Collaborate with teams to comprehensively understand project scope and application requirements.
- Manage deployed AV solutions at client locations, focusing on meeting rooms and high-end environments.
- Develop in-depth knowledge of various systems/equipment/products deployed, alongside their associated applications.
- Diagnose, identify, and resolve assigned tickets within defined SLAs, encompassing both hardware and software aspects.
- Demonstrate strong troubleshooting skills across AV hardware and software, paying meticulous attention to detail.
- Prioritize and resolve client issues without disrupting their workflow, both in terms of AV equipment and associated applications.
- Engage with peer and higher-level teams to swiftly resolve complex issues on applications and AV technology.
- Address meeting room and application-related issues reported through ticketing tools, telephone, and emails.
- Conduct routine health checks of AV equipment and applications in meeting rooms, taking prompt action for any identified issues.
- Collaborate with OEMs to rectify product/device failures within stipulated timelines.
- Attend internal/external AMC meetings, collaborating on inventory and spare lists for optimal client location uptime.
- Provide weekly status reports on resolved tickets and issues, ensuring compliance with SLAs.
- Maintain comprehensive support documentation and RMA list for client presentations on overall performance.
- Conduct user training on AV infrastructure and associated applications.

You’re Perfect for this Role if You Have

- Profound expertise in the AV industry and collaboration tools/platforms.
- 5 to 8 years’ experience supporting medium or large enterprise AV infrastructure and technology, with an understanding of application support.
- Strong problem-solving abilities, collaboration skills, and adaptability for multitasking in both hardware and software domains.
- Basic understanding of Windows, MacOS, Networking, and AV over IP.
- Experience with enterprise collaboration platforms like Zoom, Slack, and MS Teams, coupled with application troubleshooting.
- Unified CM Administration certification or knowledge is advantageous.
- Good grasp of VoIP, Telephony, call management, and associated application interfaces.
- Additional certifications in AV/Windows and/or ITIL are beneficial.
- Flexibility, customer focus, and enthusiasm for continuous learning in AV technology and applications.
- Hands-on experience with industry-standard IT ticketing systems (Service-now, Salesforce, HPSM, Od, etc.).