Collection Executive

4 weeks ago


Bhubaneshwar, Odisha, India Hr Thinker Lab LLP Full time
Job Description

The Collection Executive is responsible for timely collection of billing amounts from government offices. The role demands strong Excel skills, good communication and presentation abilities, negotiation and persuasion skills, perseverance, and mandatory knowledge of the local Odiya language

Location: Bhubaneshwar

CTC: upto 30,000 per month

Key Responsibilities

Collect outstanding billing amounts from government offices through visits, calls, and written communication.

Monitor accounts for overdue payments and prioritize collection activities.

Negotiate payment plans and terms as needed, showing resilience and persuasion.

Maintain accurate and detailed records in Excel, tracking collection activity and follow-ups.

Resolve discrepancies and disputes with government clients professionally.

Prepare and deliver reports and presentations on collection status to management.

Ensure compliance with legal and organizational policies in all collection processes.

Escalate unresponsive or complex cases according to company protocols.

Build and sustain positive working relationships with government clients.

Required Skills and Qualifications

Knowledge of Odiya language is mandatory for effective communication with clients.

Proficient in MS Excel for data management, record-keeping, and reporting.

Graduate or equivalent educational background.

Previous experience in collection, billing, or payments (preferably with government departments) is an advantage.

Excellent communication and presentation skills, both verbal and written.

Strong negotiation, persuasion, and perseverance abilities.

Skilled at handling confidential and sensitive information professionally.

Good organizational and time management skills.

Desired Attributes

Ethical, detail-oriented, and persistent.

Ability to work independently and in a team setting.

Patient, assertive, and customer-focused.

Reporting

Reports to the Finance Head.

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