Onboarding Operations Specialist 1

xe2x80x8bxe2x80x8bSee yourself at Twilio Join the team as our next Onboarding Operations Specialist Who we areAt Twilio we re shaping the future of communications all from the comfort of our homes We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences Our dedication to and strong culture of connection and global inclusion mean that no matter your location you re part of a vibrant diverse team making a global impact each day As we continue to revolutionize how the world interacts we re acquiring new skills and experiences that make work feel truly rewarding Your career at Twilio is in your hands About the jobTwilio is seeking an Operations Specialist to join the team that runs Twilio s Onboarding and Compliance team globally This role will work directly with customers to help them onboarding phone numbers to WhatsApp procure short codes and Sender IDs and ensure all phone numbers are meeting regulatory compliance standards globally The Level 1 role is an entry level operations role The Onboarding and Compliance Operations team is a key part of Twilio whose mission is to provide the infrastructure that catalogs orchestrates and delivers the world s connectivity ResponsibilitiesIn this role you ll Wear the Customer Shoes Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio Draw the Owl Assess the nature of product or service issues and resolve basic-to-intermediate level problems Ruthlessly Prioritize Log customer interactions and tag categorize issues accordingly Be Bold Learn new processes across a variety of subject areas and ensure our operations are running smoothly Be an Owner Effectively respond to all basic and some advanced questions from customers external and internal in your core area and quickly and confidently triage complex issues via documented internal escalation paths QualificationsNot all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasn t followed a traditional path don t let that stop you from considering Twilio We are always looking for people who will bring something new to the table Required 1 Year of Overall Experience You re thorough organized and detail-oriented and you re able to prioritize and execute multiple processes You re empathetic and customer centric to the core You re a clear verbal and written communicator You re introspective and committed to continuous self-improvement You re capable of learning quickly and mastering complicated systems You re capable of working independently but also energized from working within a team and cross-functionally to achieve the company s goals You re able to complete tasks in core area within SLAs LocationThis role will be based in our Bangalore India office This role will be remote first 0 of travel required What We OfferThere are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location Twilio thinks big Do youWe like to solve problems take initiative pitch in when needed and are always up for trying new things That s why we seek out colleagues who embody our values - something we call Additionally we empower employees to build by supporting their volunteering and donation efforts So if you re ready to unleash your full potential do your best work and be the best version of yourself apply now If this role isn t what you re looking for Twilio is proud to be an equal opportunity employer Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act Additionally Twilio participates in the E-Verify program in certain locations as required by law Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability please contact us at