Operations Manager- HR

4 weeks ago

India BU Consultants Full time

About the Role:

We are seeking a dynamic and detail-oriented Strategic Operations Manager with deep expertise in workforce strategy, delivery operations, and HR program execution within IT consulting/staffing environments. This role is ideal for someone who has successfully driven staff augmentation initiatives with high-profile clients like Amazon, particularly in deploying Software Development Engineers (SDEs) across multiple business units.

The individual will play a pivotal role in aligning internal operational capabilities with external client demands, ensuring scalable, efficient, and compliant talent deployment for long-term success.

Salary: 4 - 10LPA

Key Responsibilities:

Strategic Workforce Planning & Delivery:

  • Lead strategic initiatives for scaling SDE deployments into Amazon (and similar FAANG clients), aligning delivery capacity with project demand forecasts.
  • Design, refine, and implement operational playbooks for full-lifecycle staff augmentation: sourcing, onboarding, compliance, billing, and retention.

FAANG Client Strategy Execution:

  • Build and manage operational frameworks specifically tailored to Amazon's vendor protocols and contingent workforce requirements.
  • Oversee high-stakes delivery pipelines, ensuring timely onboarding of SDEs and smooth transitions across projects or geographies.
  • Act as a strategic liaison between client stakeholders (Amazon Vendor Managers/MSP teams) and internal account managers, recruiting leads, and HR partners.

Operations & Process Optimization:

  • Identify inefficiencies across delivery operations and develop solutions that enhance turnaround time, onboarding speed, and compliance accuracy.
  • Leverage data and reporting (ATS/HRIS insights) to monitor KPIs like onboarding velocity, offer-to-join ratio, resource utilization, and extension/roll-off trends.

Compliance, Risk, and Client Readiness:

  • Ensure all operational processes adhere to client-specific audit standards (e.g., Amazon's compliance framework, data privacy rules, background screening).
  • Maintain and improve documentation workflows for SOWs, VMS entries (Beeline, Fieldglass), consultant contracts, and visa status management.

Team Leadership & Stakeholder Management:

  • Mentor delivery coordinators, onboarding teams, and HR specialists to align execution with client priorities.
  • Drive stakeholder engagement with cross-functional teams (HR, Legal, Tech, Recruiting) for seamless execution of talent strategies.

Required Skills & Qualifications:

  • 7+ years in strategic operations, HR delivery, or program management in IT consulting or staff augmentation firms.
  • Proven track record placing SDEs or technical consultants at Amazon, with a deep understanding of their hiring workflows and VMS systems.
  • Strong working knowledge of workforce operations, vendor engagement models, and delivery SLAs in a high-growth, multi-client environment.
  • Demonstrated ability to manage complex programs, lead cross-functional teams, and implement data-driven operational strategies.
  • Proficiency in tools like Jira, Trello, Greenhouse, BambooHR, SuccessFactors, and project tracking/reporting systems.

Preferred:

  • Hands-on experience with Amazon's Contingent Workforce Program, onboarding portals, or vendor compliance tools.
  • Understanding of India & APAC hiring and resource mobility planning.
  • MBA or relevant master's degree in Operations, HR Strategy, or Business Management is a plus.

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