▷ [Only 24h Left] Assistant Manager - I2C

Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Manager - Invoice to Cash, Customer Master Data In this role you have Order to Cash and Consumer Packaged Goods experience. You are managing a team of analysts, demonstrating ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to assist analysts perform efficient and accurate post audits of closed and written off deductions, identifying opportunities for recovery of invalid deductions, which will contribute to the organization's revenue growth. You will be responsible for overseeing your team%27s daily activities and providing guidance to ensure efficient and accurate deduction resolution. Additionally, you will support the senior leadership team with client presentations and provide input on how to expand our scope Responsibilities Leadership & Team Management .Supervise, mentor, and guide the Customer Master Data team to ensure timely and accurate execution of all tasks. .Oversee workload distribution, daily prioritization, performance metrics, and team productivity. .Act as the escalation point for complex data issues, hierarchy conflicts, and system-related queries. .Foster a culture of data stewardship, accountability, and continuous improvement within the team. .Act as the primary contact for cross functional teams (Sales , Finance, IT, & BU leaders) regarding data initiatives , reporting, and hierarchy changes. Master Data Creation & Maintenance .Create and maintain output condition records including broker order acknowledgements, PO acknowledgements (EDI 855), invoice outputs, and advanced ship notifications. .Maintain master data for affiliated companies, customer bank keys, customer material information records (CMIR), and material substitution records. .Set up and manage determination tables related to brokers, distribution centers, INCO terms, minimum order quantities, reporting customers, and VGM container weights. .Process EDI DUNS requests for secondary sales and ship-to/sold-to locations. .Audit customer records for compliance and accuracy in accordance with desktop procedures. Mass Updates & White Glove Services .Handle mass data update requests and support small-scale projects related to customer master data. .Deliver white glove services for key accounts, ensuring personalized support and high accuracy in data processing. Project-Based Hierarchy Realignments (M&A) .Lead customer hierarchy realignment projects in response to organizational changes, mergers, or acquisitions. .Coordinate M&A activities including hierarchy validation, rule establishment, and structural execution. .Ensure all hierarchy-driven data elements are updated and verified post-execution. Hierarchy & Accountability Management .Maintain and audit sales accountability hierarchies, ensuring accurate customer ownership alignment. .Update and validate reporting customer tables and associated hierarchy rules in line with defined governance standards. Audit, Control & Compliance .Comply with internal controls and audit requirements as per policy manuals. .Execute governance and control activities to support SOX and other regulatory standards. Customer Order Support .Generate and review customer pickup audit reports and ensure order accuracy. .Identify and resolve EDI order failures by correcting SAP master data issues in coordination with the EDI Helpdesk. Reporting & Metrics .Generate MDG metrics reports, SAP Key Data Facts, and distribute performance dashboards to stakeholders. .Create and maintain data dictionary documentation participate in data governance meetings with account group owners. Data Quality Management .Conduct annual master data reviews across all account groups. .Develop data quality rules using software run reports and collaborate with data owners to correct identified issues. Minimum Qualifications .B Tech or Graduate/ Post Graduate degree in Accounting, Finance, Economics, or similar field. .Relevant years of experience in Order to Cash and AR domain. .Strong analytical skills and ability to work with complex data. .Excellent attention to detail and problem-solving abilities. Required Skills: .Demonstrates ownership of responsibilities, self-reliance, resourcefulness, a proactive approach, is a mentor to team members, and effectively manages a team. .Strong interpersonal skills, with the ability to be both collaborative and inclusive within a team environment. .Proficient in Microsoft Office - Excel, PowerPoint, and Word. .Strong communication skills with ability to express ideas and recommendations clearly and succinctly. .Ability to multi-task and prioritize items with specific time constraints. .Ability to adapt to business%27 changing needs. .Client focused mindset with proven ability to respond quickly to internal and external client requests. Supply Chain: .In-depth knowledge of all non-trade deductions such as shortages, damaged deliveries, Invoice errors etc., and Invoice to Cash processes - Collections, Cash applications in CPG, or food industry. Desirable Skills: .Proficient in ERP systems (SAP) .Hands on experience in Python, Power BI/ Tableau, and SQL will be an added advantage. .Excellent communication/ interpersonal skills. Attitude and Aptitude: .Exhibits adaptability, integrity, respect, and teamwork. .Proactive, detail oriented, approaches work with a commitment to quality, and problem-solving skills. .Exhibits leadership traits. Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.