
DBAT:Digital Banking Operations team
3 weeks ago
Job Description
DBAT Digital Banking Operations Team
INTERNAL USAGE:
No. of Vacancies: 1 Reports to:
Is a Team leader No Team Size: 1
Grade: Deputy Manager, Manager
Business: Department: Digital Banking Sub-Department:
Location: Mumbai
About Digital Banking and Transformation
The Digital Banking and Transformation (DBAT) team builds new end-to-end customer propositions with an ambition of delivering new age financial services directly to the customers. The DBAT team has invested in digital capabilities that include building the banks own engineering team, adapting new age engineering practices and building an API centric architecture to improve customer experience, employee experience and efficiencies.
AbouttheRole
The Digital Operation team member is responsible for ensuring handling Retail Internet and Mobile Banking and ASAP related customers requests, complaints. Ensuring closure of cases within TAT with accurate closure of request. The role requires close coordination with IT to ensure customer satisfaction.
Key Responsibilities
Resolve customer's requests and complaints related to Internet and Mobile Banking within prescribed TAT
Ensure timely and accurate reply to the customer
Ensure 100% quality TAT on closure of the cases
Work closely with IT to ensure better customer experience
Identify recurring customer issues and ensure fixing of the same
Analysis the process gaps and propose process changes accordingly
Qualifications
Optimal qualification for success on the job is:
Graduation/ Post-Graduation from a recognized institute
Relevant work experience in back office / Operations
Role Proficiencies:
For successful execution of the job, the candidate should possess:
Knowledge of customer servicing
Proven ability to manage and prioritize multiple, diverse projects simultaneously
Good communication (both verbal and written) and presentation skill.
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