RB - Acquiring: Priority Service Manager

2 weeks ago

Mumbai India Axis Bank Full time

Job Description About (Acquiring) The cards product team focuses on building the product propositions, programs and features that enable us to build a best in class product suite in the market. Axis is the 4th largest in the cards industry and is one of the fastest growing cards business in the industry. Cards product works closely with other critical functions like sales, risk, alliances, operations, marketing & IT to ensure seamless delivery of services to our customers. About the Role .Problem solving. Customer requests , complaints to be addressed with proper resolution .Co-ordinate with multiple stakeholders for resolution of a complaint .Training fulfilment as per the calendar. .Governance cadence adherence .Systems & Processes - Management & Compliances .Build on discipline, compliance & customer experience .Fulfilment of Kanban metrics targets. Key Responsibilities .Be highly driven individuals, who aspire to achieve excellence as part of the project .To attain excellent stakeholder management across region. .Engage with merchants, to gather feedback and improve across initiatives .Liaison with teams within & outside MAB, across various initiatives and dependencies. .Drive team enablement with programs such as trainings, rewards and recognitions, etc. .Problem solving. Customer requests , complaints to be addressed with proper resolution .Escalate issues within internal and external teams as when required to ensure that end resolution is provided to customers .Nodal complaints, Top management complaints, MD escalated complaints to be addressed on priority with proper resolution .Co-ordinate with multiple stakeholders for resolution of a complaint Qualifications Optimal qualification for success on the job is: .Post Graduate degree (Required) Role Proficiencies: For successful execution of the job, a candidate should possess the following: .Skills Good communication (both verbal & written) and inter-personal skills Partner relationship management .Abilities Ability to prioritize, track and follow-up across functions for implementation & managing internal teams Ability to work as a part of team and contribute towards team goals Ability to manage multiple tasks/projects and deadlines simultaneously Ability to conceptualize and implement competent marketing strategies to build engagement and drive adoption with customers

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