Customer/Sales Support Executive

3 days ago

Varanasi, India Gemeria Hair Full time

Job Title: Customer/Sales Support Location: On-site (E-23, EPIP, Surajpur Kasna Road, UPSIDC, Industrial Area Site-5, Greater Noida 201308) Job Type: Full-Time Brand: Gemeria Hair About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support, and were looking for someone who can deliver exactly that. Key Responsibilities: - Attend and respond to incoming calls, including timely callbacks for missed calls - Provide prompt customer support across Instagram, Facebook, YouTube, and other social media platforms - Handle WhatsApp Business communication via Bitespeed/Zoko or other tools used in the future - Deliver clear, professional email responses for inquiries, issues, and consultations - Manage international customer queries via email, WhatsApp, and video calls - Conduct video call consultations for both Indian and international customers, offering expert guidance on product selection - Book and manage appointments and trial bookings (virtual & in-person) - Handle returns and exchanges, ensuring a smooth, empathetic process aligned with company policy - Use the Ticket ID system to log, track, and resolve customer queries effectively - Perform timely follow-ups for unresolved issues and ongoing cases - Maintain a friendly, calm, and patient tone, even with high-touch or concerned customers - Ensure top-notch English communication, written and spoken, suitable for global clientele - Multitask across multiple dashboards, including Shopify, email, WhatsApp, and CRMs. - Provide personalized product consultations, helping customers find the right fit based on their needs - Think proactively and solve problems independently where possible Requirements: - 0-3 years of experience in customer service, preferably with a luxury or D2C brand - Excellent command of spoken and written English - Must be comfortable speaking on camera for video consultations (India & international) - Tech-savvy with experience using customer service tools, Shopify, and CRM platforms - Strong empathy, patience, and communication skills - Ability to multitask and manage pressure during high-volume periods - Familiarity with global customers’ expectations and time zones is a plus Why Join Us? - Join a premium, fast-growing D2C brand with a loyal global customer base - Be part of a collaborative and high-performance support team - Gain exposure in international customer support and consultation - Work in a modern and supportive office environment at our Greater Noida headquarters - Training and development opportunities in luxury customer service Apply here or email us at hr@gemeriahair.in. Contact Number: +91 9990470797

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