Guest Relations Executive

4 weeks ago

Mandi, India goSTOPS Full time

Job Title: Guest Relations Executive / Senior Guest Relations Executive Location: Kasol / Himachal Pradesh We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors. Roles and Responsibilities ● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay. ● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation. ● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary. ● Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs. ● Property Management Support: ○ Conduct inventory checks and maintain records. ○ Assist in the procurement of monthly supplies. ○ Step in as the property in-charge during the absence of the property manager. ● Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction. ● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks. ● Cross-Location Travel: Be willing to travel to other properties in South and West India when required. Qualifications/Knowledge/Experience ● A minimum of 6 months of industrial training or relevant experience in hospitality. ● A pleasant personality and excellent verbal and written communication skills. ● Final-year student or graduate from a Hotel Management program is preferred. ● Flexibility and enthusiasm for traveling across our properties. What We Offer ● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC. ● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary. ● Additional Perks: Complimentary accommodation and meals provided by the company. ● The opportunity to work at multiple PAN India locations with a focus on North regions.

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