Receptionist (Females)

2 days ago

Dera Mandi, India Wurfel Kuche Pvt. Ltd. Full time

**Females Only**

Job Summary:
The Guest Relationship Executive (GRE) ensures outstanding guest experiences by providing excellent customer service, resolving issues promptly, and managing relationships effectively. They act as a bridge between guests and the organization, ensuring satisfaction, loyalty, and positive feedback.

Key Responsibilities:
**Guest Experience Management**
- Greet and welcome guests, ensuring a warm and friendly atmosphere.
- Anticipate guest needs and tailor personalized experiences to enhance satisfaction.

Issue Resolution
- Handle guest complaints or concerns in a professional, efficient manner.
- Coordinate with other departments to resolve issues promptly.
- Follow up with guests to ensure all concerns are addressed satisfactorily.

Relationship Management
- Build and maintain strong relationships with repeat guests.
- Collect and analyze guest feedback to identify trends and areas for improvement.
- Implement initiatives to increase guest loyalty and retention.

Team Coordination
- Train and guide front-line staff on best practices in customer service.
- Ensure staff adhere to service standards and uphold the company’s values.
- Communicate guest expectations and preferences to relevant departments.

Operational Excellence
- Oversee the seamless execution of daily guest-facing operations.
- Maintain accurate records of guest interactions, complaints, and preferences.
- Assist in promotional activities or special events for guests.

Reporting & Analysis
- Generate reports on guest satisfaction, trends, and service performance.
- Develop strategies to improve the overall guest experience based on insights.

Qualifications and Skills:

- Education: Bachelor’s degree in Hospitality, Business Management, or related field preferred.
- Experience: 1-3 years in a customer service or hospitality role.

**Skills**:

- Excellent communication and interpersonal skills.
- Proficiency in CRM software and MS Office Suite.
- Multitasking and organizational skills.
- Ability to work in a fast-paced, dynamic environment.

Personal Attributes:

- Empathy and a customer-first attitude.
- Attention to detail and a proactive approach.
- Professional demeanour and appearance.

**Working Conditions**:Flexibility to work in shifts, including weekends and holidays.

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹350,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Guest relations: 2 years (required)

**Language**:

- English (required)

Work Location: In person

  • Opening For Receptionist

    2 weeks ago

    Dera Bassi, India Samad Placement & Co Full time

    front desk management: greeting visitors, directing them to the appropriate person or department, and maintaining a tidy and organized reception area. communication hub: answering and directing incoming calls, screening calls, taking messages, and managing correspondence. administrative support: handling tasks such as scheduling appointments and meetings,...

  • Opening For Receptionist

    1 week ago

    Dera Bassi, India Samad Placement & Co Full time

    front desk management: greeting visitors, directing them to the appropriate person or department, and maintaining a tidy and organized reception area. communication hub: answering and directing incoming calls, screening calls, taking messages, and managing correspondence. administrative support: handling tasks such as scheduling appointments and meetings,...

  • Receptionist (Female)

    2 weeks ago

    Ghumar Mandi, Ludhiana, Punjab, India A2B Immigration Services Full time

    Greet and welcome guests as soon as they arrive at the office Guide and direct visitors to the appropriate person and office Client calling on daily basis - Follow up and Feedback Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and...

  • Receptionist (Female Only)

    6 days ago

    Dera Bassi, India RTEX HR Services Pvt. Ltd Full time

    Looking for a receptionist having 2+ years of experience for Nimbua Plant. Company Bus will pick & drop the employees from Sadomajra Plant to Nimbua Plant **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹17,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental Pay: - Yearly...