Agm - Operations Manager (Apply Now)

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Operations Manager - Convergence Commerce Payments Job Level Designation Band M2 - AGM Function Department Corporate Marketing Digital Content Partnerships Asset Monetization Location Corporate Office Mumbai Context for the new role One of the strategic focus for VIL is to expand its digital footprint and find ways to monetize it as well The three key pillars of this plan are to keep evolving and driving the Convergence Commerce and Payments agendas i e we collaborate with different partners and aggregators to sell their products services through our digital channels to be able to monetize the digital traffic on our assets This will involve both selling partner products services as-is as well as customised or white-labelled products While we have gone live with the Vi Shop in Jan 24 Utility payments in Nov 23 and Vi One in July 23 and have seen initial outcomes from each of these propositions We will now pivot and start to build our play around each of these i e Launch Physical products in allied categories like Mobile phones hearables wearables etc and the whole ONDC catalogue Vi One - launch Postpaid Vi One and create sales structure to drive Vi One Prepaid On-board new regional broadband partners and keep the focus on the Homes business Scale utility payments by launching best in class features offered by NPCI and be competitive in our offering and customer comms OTT Bundling - Revisit existing OTT bundles and look at new opportunity of scaling and expanding OTT other non-telco propositions bundled with the Telco packs and plans Job purpose To support the Product GTM Leads in each of these categories Client on-boarding and Account management Seller hunting agreements on-boarding induction life cycle managements etc Project Management Implementation Supporting the team in reviewing project implementation performance against key milestones MIS Finance reporting payouts and revenue reconciliations Key Result Areas Accountabilities Account Management Onboard partners on VIL finance tech systems drive contract finalization signing Revenue reporting Manage revenue reporting manage validate invoices payouts and reconciliation with partners Process ownership with internal finance SCM Track project management plan for all ongoing projects across categories present projects implementation of dashboards to the Partnerships lead to facilitate business review course correction Support in the GTM execution Key Performance Indicators Smooth partner on-boarding Right invoicing timely payouts Timely Project Implementation Partner Satisfaction Core Competencies Knowledge Experience Operations Expertise Analytical Team Work Persuasive Industry market knowledge Nimble Broad Perspective demonstrated ability to cultivate strong relationships with external partners Motivated self-starter who thrives in unstructured environments Adequate experience in Sales Marketing Operations in telecom FMCG eCommerce Must have technical professional qualifications Post-Graduate Years of Experience Minimum 8 to 10 years Industries to look from FMCG e-commerce digital start-ups Financial Services Fintech VCs Ideal Organizations to look from Amazon Flipkart Samsung Apple Swiggy Zomato Uber Google Facebook and the likes Team Size Individual contributor Business Size INR 1000 Cr top line Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership