HR Shared Services Officer

4 weeks ago


Navi Mumbai, Maharashtra, India Buro Happold Full time
Job Description

Key Responsibilities

- HR Processes & Administration
- Support the employee lifecycle with accurate HR administration and coordination.
- Act as the first point of contact for employee queries via email, phone, or face-to-face.
- Handle escalated issues and ensure timely communication of resolutions.
- Collaborate with payroll teams/providers to deliver timely information and reports.
- Compile routine management information reports and handle ad-hoc reporting requests.
- Assist with audit requests by providing required documentation promptly.
- Maintain 100% accuracy of employee records in the HR database.
- Deliver tasks within SLA and manage smaller ad-hoc HR projects.
- Strive for global consistency in HR processes, minimising variations.

Your Skills & Experience

- Proven HR Operations experience in an international shared services environment.
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
- Experience supporting UK HR Operations (global exposure is a plus).
- Ability to manage multiple activities in a fast-paced environment.
- Strong communication skills (written and verbal).
- Professional attitude with strong confidentiality handling.
- Track record of delivering excellent employee service.
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