Digital Sales Accounts Officer

2 weeks ago

Gurugram, India Indusind Bank Full time

Job Description - As a Digital Sales Officer, your primary responsibility will be to handle customer queries over the phone and engage in upselling activities. - You will also play a crucial role in achieving sales meeting targets for various financial products, including personal loans, business loans, fixed deposits, and credit cards etc. - Your excellent communication skills, persuasive abilities, and sound knowledge of financial products will be essential in providing exceptional customer service and driving sales growth. Job Responsibilities: Customer Engagement: - Interact with customers via Call to address their queries, provide product information, and assist with their financial needs. - Ensure high-quality service delivery by establishing rapport and building strong relationships with customers. Upselling: - Identify opportunities to promote and upsell financial products to customers, based on their needs and preferences. - Utilize effective sales techniques to maximize revenue and enhance customer satisfaction. Sales Target Achievement: - Actively work towards meeting or exceeding sales targets for personal loans, business loans, fixed deposits, and credit cards. - Implement strategies to generate leads, convert prospects into customers, and close sales successfully. Product Knowledge: - Maintain comprehensive knowledge of the organization's financial products and services. - Stay updated with the latest industry trends, market conditions, and competitor offerings to provide accurate information and make informed recommendations to customers. Relationship Management: - Nurture and maintain long-term relationships with customers by providing ongoing support, addressing concerns, and ensuring their satisfaction with the products and services offered. - Act as a trusted advisor to customers and build loyalty towards the organization. Documentation and Record-Keeping: - Ensure accurate and timely documentation of customer interactions, sales activities, and any other relevant information. - Maintain organized records to track sales progress, follow-up on leads, and generate reports for management as required.

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