Servicenow Businesss analyst +Telecom

About Company :

Our client is a global technology cons,ulting and digital solutions company, resulting from the merger . It focuses on helping businesses leverage digital technologies to reimagine business models, accelerate innovation, and drive growth. The company provides services across various industries, including digital transformation, consulting, and application development.

Role: Servicenow Businesss analyst +Telecom

Interview Mode : virtual

Work mode : Hybrid

Job type: C2H

Immediate Joiner's :15 Day's

Experience: 10-12

JD:

ServiceNow Business Analyst

We are seeking a highly experienced and certified ServiceNow Business Analyst to lead the design, architecture and integration discussions on ServiceNow platform. This role involves translating business requirements into EPICs, Features and Stories providing functional leadership for the proposed solution and ensuring alignment with ServiceNow best practices and standards.

Candidates to possess a deep understanding of ServiceNow platform capabilities modules and integrations with third party technologies exhibit strong leadership in technical and functional consultations and champion in innovation and quality across all projects.

QUALIFICATIONS

Required

- 10 to 15 years of experience in designing, implementing or consulting on ServiceNow solutions
- Expert in below ServiceNow Product suites
- CPQ concepts (Product-Service-Resource understanding, Opportunity and quote flows understanding)
- Sales and Order Management SOM For Telecom (SOMT)
- CSDM and CMDB
- Customer Service Management CSM
- IT Service Management ITSM
- Telecom Service Management TSM
- Telecommunication Network Inventory TNI
- Telecom background with OSS/BSS knowledge and preferably B2B business.
- Experience in Domain Separation and ITSM application
- Extensive experience across the ServiceNow core platform components, security, performance and compliance
- Extensive experience in third party integration REST, SOAP Other methods Integration Hub and ServiceBridge/Ebonding

Preferred

- ServiceNow Certified Technical Architect (CTA) or Implementation Specialist (CIS) and ServiceNow Certified System Administrator (CSA) and Developer (CAD)
- Exceptional leadership skill, CxO Interactions, Presentation, Problem Solving, Critical Thinking and communication skills

RESPONSIBILITIES AND DUTIES

- Build Solution Proposal and Defining Scope of the overall ServiceNow solutions including ServiceNow core platform, multiple modules, integrations and configurations ensuring alignment with business needs and industry best practices
- Ensure collaboration, implementation standards are maintained to translate functional requirements into ServiceNow solutions and implement using Agile Practice
- Technical Consultation and Leadership, provide expert advice, lead solutioning sessions and connect with clients using technical expertise and leadership skills
- Participate in Integration and Automation Designing integrations between ServiceNow and other enterprise systems leveraging Integration Hub, web services, SOAP, REST, ServiceBridge / EBonding and other integration techniques
- Quality Assurance, Reporting adherence, drive quality assurance best practices ensuring successful project outcomes
- Expert in Security and Compliance practices, ensure deployed ServiceNow solution security standards to meet changing compliance requirements Implement robust security measures to maintain secure client environments
- Documentation and Knowledge Sharing, Create and share functional documentation contribute to the knowledge base and promote best practices
- Continuous Learning, keep up with ServiceNow advancements to provide innovative solutions
- Client Relationships, Establish and sustain trust based relationships with clients proactively addressing their needs and steering them toward successful results

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