Senior Tax Technology Analyst

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone About the Role The Senior Indirect Tax Technology Analyst will play a pivotal role in managing and optimizing indirect tax compliance for Servicenow You will partner with cross-functional teams across EMEA and APAC to and implement tax technology solutions to ensure accurate VAT GST reporting and drive process improvements We are seeking a dynamic Senior Indirect Tax Technology Analyst with a strong focus on indirect tax technology and innovation This role is ideal for individuals who have hands-on experience developing implementing or optimizing tax technology solutions specifically for indirect tax such as VAT GST or similar regimes The right candidate will demonstrate an aptitude for building and scaling tax technology tools such as Alteryx Artificial Intelligence AI Power BI ERP tax engines and e-invoicing platforms and will be able to bridge tax domain knowledge with technical solutions to drive operational excellence A solid understanding of the basics of indirect tax is required However extensive backgrounds in compliance management litigation or traditional tax advisory are not mandatory for this role We value creativity adaptability and a forward-thinking approach to leveraging technology in the indirect tax landscape This position offers the opportunity to shape how indirect tax is managed in a fast-paced high-growth environment and to influence strategic decisions on a global scale Key Responsibilities Building technology solutions to automate manual processes Drive process improvement initiatives to enhance efficiency accuracy and consistency of indirect tax operations Partner with finance IT and legal teams to design configure and roll out tax technology tools e g ERP tax engines e-invoicing platforms Monitor legislative changes and perform impact assessments for new indirect tax regulations Support external audits and tax authority inquiries coordinating with external advisors where necessary Prepare detailed analysis and reports for senior management highlighting key risks opportunities and performance metrics Mentor junior team members and provide guidance on technical questions and career development Hard Skills Basic knowledge of VAT GST legislation and cross-border transactions Proficiency in tax compliance software such as Vertex Avalara or Thomson Reuters ONESOURCE Advanced Excel skills including macros pivot tables and data visualization Experience configuring and testing indirect tax rules in ERP systems e g SAP Oracle Data analysis and reconciliation techniques to validate tax data integrity Project management capabilities including scope definition stakeholder management and delivery within timelines Soft Skills Strong communication skills to articulate technical concepts to non-tax stakeholders Collaborative mindset with the ability to influence cross-functional teams Detail orientation coupled with a solutions-focused approach under tight deadlines Adaptability to navigate evolving global tax landscapes and shifting business priorities Critical thinking and problem-solving skills to identify root causes and implement long-term fixes Leadership aptitude to mentor junior colleagues and foster a culture of continuous improvement Why Join Us You will become part of a dynamic tax team within a market-leading software enterprise that values innovation technology and professional growth You ll leverage leading-edge tax platforms work with seasoned global tax experts and have a direct impact on the organization s efficiency and compliance posture Continuous learning is encouraged and opportunities for career advancement are plentiful Interested candidates should submit their resume outlining relevant indirect tax technology project experience We look forward to exploring how your expertise can drive our global tax excellence Qualifications Required Qualifications Bachelor s degree in Technology Taxation or a related field Minimum of 6 years experience in indirect tax technology ideally within a multinational software or technology company or Big 4 Knowledge of VAT GST rules across EMEA and or APAC jurisdictions Proven track record of leading indirect tax process improvement and tax technology projects Strong understanding of ERP tax modules and experience with at least one major tax automation tool Excellent analytical skills with the ability to interpret complex tax regulations and translate them into practical technology solutions Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license