15h Left: Technical Support Engineer

Company OverviewAt Zuora we do We re helping people subscribe to new ways of doing business that are better for people companies and ultimately the planet It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth Through our leading expertise and multi-product suite we are transforming all industries and working with the world s most innovative companies to monetize new business models nurture subscriber relationships and optimize their digital experiences The Team RoleThe Support Analyst Engineer will focus primarily on providing expert technical support to clients as well as troubleshoot complex software application issues quickly and more efficiently Duties involve responding to customers promptly and professionally accurately documenting problems and resolutions and collaborating with clients and internal employees to solve complex technical problems The job requires excellent technical and soft skills Our Tech Stack Java Spring Rest API Microservices Kafka Spark NodeJS AWS Kubernetes Terraform AngularJSWhat you ll do Work directly with clients to provide rapid and accurate analysis of production issues including solution tracking Provide support via tickets chat and phone to Zuora customers Answer customer questions file bugs and reproduce troubleshoot resolve and escalate issues as necessary Own and drive customer issues from start to finish Become an expert on a given product domain from both a business and technical standpoint Actively participate in our online Zuora Community answering customer questions and posting solution articles in your domain of expertise Handle urgent escalation issues and deliver the solution based on severity and customer impact Your experience Bachelor s Degree in Computer Science Engineering or equivalent experience Minimum of 3 to 4 -years of software ERP-related experience desired Knowledge of accounting concepts is an addition Excellent verbal and written communication skills Order-To-Cash O2C or Procure-To-Pay P2P cycle experience in Oracle EBS Financials Netsuite Other ERPs can also be considered Strong SQL PL SQL skills required Exposure to REST API and web services is a plus Ability to work efficiently in a time-critical environment and fast-paced environment Problem-solving capabilities as well as excellent customer service skills Ability to effectively communicate and coordinate with peers Attention to detail and technical judgment Ability to work independently ZEOLife at ZuoraAs an industry pioneer our work is constantly evolving and challenging us in new ways that require us to think differently iterate often and learn constantly-it s exciting Our people whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here Our teams collaborate deeply exchange different ideas openly and together we re making what s next possible for our customers community and the world As part of our commitment to building an inclusive high-performance culture where ZEOs feel inspired connected and valued we support ZEOs with Competitive compensation corporate bonus program and performance rewards company equity and retirement programs Medical insurance Generous flexible time off Paid holidays wellness days and company wide end of year break 6 months fully paid parental leave Learning Development stipend Opportunities to volunteer and give back including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process Location Work ArrangementsOrganizations and teams at Zuora are empowered to design efficient and flexible ways of working being intentional about scheduling communication and collaboration strategies that help us achieve our best results In our dynamic globally distributed company this means balancing flexibility and responsibility - flexibility to live our lives to the fullest and responsibility to each other to our customers and to our shareholders For most roles we offer the flexibility to work both remotely and at Zuora offices Our Commitment to an Inclusive WorkplaceThink be and do you At Zuora different perspectives experiences and contributions matter Everyone counts Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all Zuora does not discriminate on the basis of and considers individuals seeking employment with Zuora without regards to race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We encourage candidates from all backgrounds to apply Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance at zuora com