Sales Desk Specialist

Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission Being the cybersecurity partner of choice protecting our digital way of life Our vision is a world where each day is safer and more secure than the one before We are a company built on the foundation of challenging and disrupting the way things are done and we re looking for innovators who are as committed to shaping the future of cybersecurity as we are Who We Are We take our mission of protecting the digital way of life seriously We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration to execution From showing up for each other with integrity to creating an environment where we all feel included As a member of our team you will be shaping the future of cybersecurity We work fast value ongoing learning and we respect each employee as a unique individual Knowing we all have different needs our development and personal wellbeing programs are designed to give you choice in how you are supported This includes our FLEXBenefits wellbeing spending account with over 1 000 eligible items selected by employees our mental and financial health resources and our personalized learning opportunities - just to name a few At Palo Alto Networks we believe in the power of collaboration and value in-person interactions This is why our employees generally work full time from our office with flexibility offered where needed This setup fosters casual conversations problem-solving and trusted relationships Our goal is to create an environment where we all win with precision Your Career Palo Alto Networks is the fastest-growing security company in history We offer the chance to be part of an important mission ending breaches and protecting our way of digital life If you are a motivated intelligent creative and hardworking individual then this job is for you The Sales Desk Specialist is involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with the company s policies This role provides high-level support to both internal and external sales teams to facilitate strong relationships and generate revenue for the company This is a fast-paced role ideal for someone who is highly organized loves details and wants to exceed expectations This role will be based in our Bangalore office in India Your Impact Sits within the Sales Operations Organization to provide expert operational knowledge to Global Theater Sales Operations team members Review and rectify escalated customer satisfaction issues due to sales errors Interface closely with Sales Legal Finance Operations and Product Management teams to drive operational and process efficiencies Develop and document business requirements for new product launches including quoting design testing and field training Create and maintain required documentation and proactively identify improvement opportunities through sales processes and policies Monitor and enforce CRM and CPQ data integrity in support of the overall sales process Provide sales communication and education on current processes and best practices Answer pre and post sales questions from partners and internal sales teams Research inquiries and assist internal and external customers Actively support continuous process improvements relevant to the sales activities functions Support the end-of-quarter sales effort by assisting the order desk team and approvals through intern processing Qualifications Your Experience Bachelors Degree 7 Years of relevant experience Excellent written and verbal communication skills Detail oriented accurate and organized Previous hands-on experience with CRM Salesforce com and ERP SAP is preferred Exposure to CPQ is preferred Understanding of the end to end sales ops process Additional Information The Team Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers to help them understand how our products can secure their environment This is where our sales operation teams come in Our Sales Operation Team members support our sales account managers and systems engineers to assist in large organization s migrations to more cybersecurity Sales operations work behind the scenes to make sure that our sales relationships run smoothly enabling and empowering the teams across the world As part of our sales operations you support the sales team by providing research reports and craft and support systems and processes that enable the process of sales You are committed to your team s success - and enjoy pitching in to assist when it comes to solutions selling learning and development It s a true partnership one built on building the best cybersecurity solutions for each individual client Our Commitment We re problem solvers that take risks and challenge cybersecurity s status quo It s simple we can t accomplish our mission without diverse teams innovating together We are committed to providing reasonable accommodations for all qualified individuals with a disability If you require assistance or accommodation due to a disability or special need please contact us at Palo Alto Networks is an equal opportunity employer We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or other legally protected characteristics All your information will be kept confidential according to EEO guidelines