Associate Director

3 weeks ago

Thiruvananthapuram Trivandrum Chennai, India Prochant Full time

Job Description Job description Role Overview: We are seeking a seasoned professional with 15+ years of experience in RCM operations. The Associate Director will be responsible for overseeing large-scale operations, driving strategic initiatives, enhancing client partnerships, and leading high-performing teams to achieve operational excellence. Key Responsibilities: - Lead and manage end-to-end RCM operations for US healthcare clients. - Drive strategic initiatives to improve efficiency and reduce operational costs. - Ensure delivery excellence, quality, and compliance with client requirements. - Build and maintain strong client relationships, ensuring SLAs and KPIs are consistently met. - Mentor, coach, and develop managers and senior leaders within the team. - Collaborate with senior leadership to align operational goals with business objectives. Key Skills & Competencies: - In-depth knowledge of US healthcare RCM processes and regulations. - Proven experience in managing large-scale operations (500+ FTEs preferred). - Strong client engagement, stakeholder management, and communication skills. - Expertise across AR, billing, collections, denial management, and compliance. - Track record of driving process improvement and implementing best practices. - Exceptional leadership, strategic thinking, and decision-making capabilities.

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