Senior Technical Support Specialist
2 weeks ago
Our world is transforming, and PTC is leading the way
Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business, Our people make all the difference in our success
Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible, Primary Responsibilities (consist of, but are not limited to the following):
Ensure customer success by owning customer issues, advocating on their behalf to meet or exceed expectations
Provide solutions and/or workarounds to resolve medium/difficult technical issues
Work cross-functionally with peers, developers, product owners, management, and other departments to develop and deliver successful customer solutions
Ensure continuous knowledge transfer and customer self-help; by documenting developed solutions that are aligned with our KCS best practices and standards
Take responsibility for continuous improvement and development by participating in training/workshops as required
Manage assigned cases; utilizing Salesforce to track, document, monitor, and communicate customer expectations, issues, status, action items, and deliverables
Practice and support our ISO 9000 processes
Work with peers worldwide to provide first class support for mission-critical customer issue
Address enterprise down situations with utmost priority to ensure high availability of Application services provided to customers as per the defined SLA, Requirements Non-Technical:
Strong capacity and desire to develop customer service and communication skills
The candidate will be expected to understand a customer needs, put themselves in the customers shoes, and guide the customers expectations
We ask our engineers to be the voice of the customer back to the company, Ability to manage multiple urgent issues in parallel
Confidence, communication, and good interpersonal skills, Ability to work with team members, management, and cross-functionally to achieve a mission
Requirements Technical:
Semester score for SQL and Mathematics 70% or higher, Have successfully completed annual projects using Open-Source Technology (such as Apache Web-Server, Apache Tomcat)
Basic understanding of DDL and DML queries (select, join, union, update etc )
Must have participated in Inter Colleges/ University debate and projects, Criteria:
Available to work 24x7 and willingness to support weekend shifts when scheduled
Experience and Education:
Ideal candidates will have a bachelors degree in Computer Science, Information Systems, or Engineering, Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world
Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you, If you share our passion for problem-solving through innovation, youll likely become just as passionate about the PTC experience as we are
Are you ready to explore your next career move with us
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