Technical Support Specialist

2 weeks ago

Pune, India Russell Tobin Full time

Job Title: Technical Product Specialist and Application Delivery II

Location: Pune

Experience: 5+years

Notice Period: Immediate/15days

Shift: Flexible

Job Summary:

Provide Level 1 and 2 support for on-prem and cloud applications. Troubleshoot issues, monitor system health, and ensure smooth operation of production and non-production environments. Collaborate with teams to resolve incidents, support deployments, and maintain documentation.

Key Skills:

Linux/Unix, Windows, SQL, Shell scripting, Monitoring tools, CI/CD, SDLC, Agile/Scrum, Application support, Incident & problem management.

Key Responsibilities:

  • Provide timely support for application and system issues (L1 & L2).
  • Monitor application performance and alerts.
  • Troubleshoot and resolve technical issues or escalate as required.
  • Support production deployments, patching, and configuration changes.
  • Develop and maintain system documentation and dashboards.
  • Collaborate with development, operations, and business teams.
  • Follow incident, change, and problem management practices.
  • Participate in shift-based or on-call support rotation.

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