Technical Support Associate

4 weeks ago


Pune, India Ghrs Training Full time

Job Description Ghrs Training is looking for a Technical Support Associate to join our team, providing essential support in an international voice environment. If you're a graduate with experience in service desk operations and ticketing tools, this role is for you Key Responsibilities: - Provide first-line technical support to international customers via voice. - Resolve technical issues related to hardware, software, and basic network connectivity. - Utilize ticketing tools to accurately document, track, and manage all customer interactions and resolutions. - Escalate complex or unresolved issues to higher-tier support teams when necessary. - Deliver excellent customer service by maintaining a professional demeanor and providing clear, concise solutions. About You: - You are a Graduate from any discipline. - You have a minimum of 1 year of experience in a Service Desk role. - You are proficient in using Ticketing Tools for support management. - You possess excellent communication skills in English, suitable for an international voice process. - You are customer-focused, with strong problem-solving abilities and attention to detail



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