▷ (15/10/2025) Technical Help Desk Specialist
3 days ago
Job Description Position: Technical Help Desk Specialist Location: Remote About the Role We are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and professionalism are valued as highly as technical expertise. ⚠️ Important: - Candidates must have a minimum of 3 years of hands-on SQL experience. Applications with less than 3 years of SQL experience will not be considered. - This is not a BPO/call-center role. Applicants with primarily BPO backgrounds are not eligible. - We require very high proficiency in English (both written and spoken) and prior experience in direct customer interaction. Key Responsibilities - Serve as the first point of contact for customers experiencing technical issues, providing patient and empathetic support. - Communicate effectively and professionally with customers, ensuring complex technical concepts are explained in clear, simple English. - Apply SQL skills to research data, run queries, and investigate root causes of issues. - Diagnose and troubleshoot technical problems across software and systems, striving for first-contact resolution whenever possible. - Accurately log, track, and update customer issues, ensuring timely follow-ups and complete resolution of every ticket. - Manage multiple open tickets effectively, prioritizing based on urgency and business impact. - Work independently with minimal supervision while also contributing as a strong, collaborative team member. What We Are Looking For (Must-Haves) - 3–5 years of proven experience in a technical support/helpdesk role with direct customer-facing responsibilities. - Minimum 3 years of solid SQL experience (must be able to write and execute queries confidently). - Excellent English proficiency (both written and spoken) — able to communicate with clarity, empathy, and professionalism. - Strong problem-solving skills with a logical, analytical approach to issue resolution. - Highly organized, detail-oriented, and committed to owning tasks through to completion. - Self-motivated, adaptable to fast-paced environments, and able to remain calm under pressure. - This is not a BPO role – the role demands technical troubleshooting and SQL proficiency, not call handling. Why Join Us? This role offers the opportunity to be part of a critical and growing team where your contributions will have a direct impact. You will: - Work directly with customers and make a tangible difference in their experience. - Sharpen both your technical expertise and professional communication skills. - Thrive in a supportive, collaborative environment that values growth, ownership, and excellence.
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Technical Help Desk Specialist
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India Stabdha Pvt Ltd Full timeJob Description Position: Technical Help Desk Specialist Location: Remote About the Role We are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and...
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