Dynatrace Integration Specialist

3 weeks ago

Bengaluru, Karnataka, India Infosys Full time
Job Title: IT Engineer - Dynatrace Integration Specialist

Key Skills: Dynatrace

Client: Proximus GCC, Bengaluru, India

Key Responsibilities:

- Liaise between the application teams and the Dynatrace platform team for the set-up, implementation and configuration of Dynatrace across all applications.
- Train and help the application teams to configure Dynatrace for new and existing applications, ensuring proper monitoring and performance tracking.
- Guide application teams for
- the development and implementation of synthetic monitoring scenarios to simulate user interactions and identify potential issues before they impact end-users.
- the definition and configuration of alarms to promptly alert relevant teams of any performance or availability issues.
- writing event documentation and incident resolution guidelines
- creation of automatic tickets in the Service Now ticketing system.
- Contribute to the definition of Monitoring Compliancy levels for applications
- Perform Monitoring Compliancy audits and identify opportunities for improving the application monitoring and implement best practices to enhance system reliability and performance.

Qualifications:

- Proven experience with Dynatrace setup and configuration.
- Strong understanding of synthetic monitoring and alarm management.
- Experience with ServiceNow or similar IT service management tools.
- Problem-solving mindset with a focus on continuous improvement.
- Experience in a similar liaison role between application and platform teams.
- Experience in operational application management
- troubleshooting user issues and performing root cause analysis
- identifying recurring issues and ensuring long-term fixes
- expertise in setting up alarming for Dynatrace for different applications
- define and fine tune alerts
- integrate Dynatrace alerts in incident management tooling
- Knowledge of ITIL practices and principles.

Soft skills:

- Excellent communication and collaboration skills.
- Ability to work effectively with diverse teams, creating a cooperative environment where ideas and solutions are shared openly.
- project management "light" skills to follow up on tasks, ensure timely completion and efficiently manage multiple tasks and priorities
- Sense of accuracy (in monitoring configuration)
- Be able to provide support and training to application teams with varying levels of technical expertise.

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