Dynatrace Integration Specialist

3 weeks ago

Bengaluru, Karnataka, India Infosys Full time

Job Title: IT Engineer - Dynatrace Integration Specialist

Key Skills: Dynatrace

Client: Proximus GCC, Bengaluru, India

Key Responsibilities:

  • Liaise between the application teams and the Dynatrace platform team for the set-up, implementation and configuration of Dynatrace across all applications.
  • Train and help the application teams to configure Dynatrace for new and existing applications, ensuring proper monitoring and performance tracking.
  • Guide application teams for
  • the development and implementation of synthetic monitoring scenarios to simulate user interactions and identify potential issues before they impact end-users.
  • the definition and configuration of alarms to promptly alert relevant teams of any performance or availability issues.
  • writing event documentation and incident resolution guidelines
  • creation of automatic tickets in the Service Now ticketing system.
  • Contribute to the definition of Monitoring Compliancy levels for applications
  • Perform Monitoring Compliancy audits and identify opportunities for improving the application monitoring and implement best practices to enhance system reliability and performance.

Qualifications:

  • Proven experience with Dynatrace setup and configuration.
  • Strong understanding of synthetic monitoring and alarm management.
  • Experience with ServiceNow or similar IT service management tools.
  • Problem-solving mindset with a focus on continuous improvement.
  • Experience in a similar liaison role between application and platform teams.
  • Experience in operational application management
  • troubleshooting user issues and performing root cause analysis
  • identifying recurring issues and ensuring long-term fixes
  • expertise in setting up alarming for Dynatrace for different applications
  • define and fine tune alerts
  • integrate Dynatrace alerts in incident management tooling
  • Knowledge of ITIL practices and principles.

Soft skills:

  • Excellent communication and collaboration skills.
  • Ability to work effectively with diverse teams, creating a cooperative environment where ideas and solutions are shared openly.
  • project management "light" skills to follow up on tasks, ensure timely completion and efficiently manage multiple tasks and priorities
  • Sense of accuracy (in monitoring configuration)
  • Be able to provide support and training to application teams with varying levels of technical expertise.

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