Customer Relationship Executive

3 weeks ago

Jamshedpur JH IN Jayshree Motors Pvt. Ltd. Full time

To receive Guests calls in a friendly courteous and professional manner at all times o Ensure all Guest and vehicle details are updated on the DMS o Ensure that there is sufficient work loaded each day by booking appointments to fill up the available hours using the scheduling system o Provide clear detail of the upcoming appointment o Provide a clear explanation of the Guest concerns o Document and follow up on any issues o Ability to manage Guest expectations o Advise Guests of the arrival time for their booking o Proactive when dealing with Guests and staff Skills Required Enjoy working in a team and dealing with people o Ability to show genuine care and empathy o Positive and friendly attitude o Well organised o Outstanding ability to follow up on issues in a timely manner o High attention to detail o Problem solver o Strong interpersonal and communication skills o Brand ambassador o Computer literacy o Good listener Job Type Full-time Pay 12 000 00 - 15 000 00 per month Benefits Cell phone reimbursement Commuter assistance Internet reimbursement Paid time off Schedule Day shift Supplemental Pay Commission pay Performance bonus Yearly bonus Experience total work 2 years Preferred Customer service 1 year Preferred

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