Onboarding Specialist

Job Description Role Overview: The Onboarding Specialist will oversee the onboarding process for North America (NAM) customers, ensuring timely communication, accurate documentation, and seamless asset connectivity. This position requires close coordination with internal teams and assisting customers with software installation to enable asset monitoring. Key Responsibilities: - Manage the complete onboarding process for customers in NAM regions (USA & Canada). - Initiate and monitor customer contact attempts via email and phone, adhering to defined timelines. - Collaborate with Sales Representatives and Customer Success Managers (CSMs) to engage customers effectively. - Maintain accurate communication records and ensure compliance with global onboarding standards. - Guide customers through asset connectivity steps and provide basic troubleshooting support during software setup. Technical Skills: - Basic understanding of operating systems: Windows, Linux, VMware. Familiarity with IT infrastructure and connectivity concepts Education: Graduate in any technical discipline Looking to make an IMPACT with your career When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today 36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.