Conversion & Visa Officer

Job Description:

As a Conversion & Visa Officer, you will play a pivotal role in supporting Regional Heads / their proxies across different territories in converting applications to paid students. This role requires a dynamic individual with strong communication skills, both written and spoken and a keen attention to detail. Operating in a desk-based environment, you will collaborate closely with Sales teams (or as designated) to ensure a smooth transition of potential students to enrolment phase, and beyond.
You will be ensuring a connected and seamless experience for prospective students throughout their journey. As a valuable member of a high-performing team, you will contribute to the overall effective service delivery by providing top-quality admissions support to applicants, agents, and academic decision-makers, all while adhering to established standards. This dynamic role encompasses various tasks related to university admissions.

Duties and Responsibilities:
Maintain a Healthy Pipeline:
Pipeline drill with BD and their agents to discuss application status. Conduct regular checks to ensure applications are progressing within expected timelines and address any delays.
Ensure the application pipeline is accurate and up to date, with correct statuses (change stages without waiting for BDs (but after taking inputs from them); to avoid delay in application processing and adherence to processes by BDMs
Support Application Progression: Collaborate with BDMs to ensure every application moves smoothly through the process and reaches the visa stage.
Assist the BD Teams for release of offers, interview links, delays from Admission / Visa teams or for any other application related issues involving Admissions/Visa teams
Close previous intake applications: Follow up with BD Teams for closure of past intake applications
Provide CRM/refresher training to new joiners or agents if required
Document Collection & Follow-ups:
Engage with agents/students for pending documents to facilitate conversion from COL to UCOL
Engage with agents / students to ensure collection of visa documents as per the regional checklist
Uploading documents – CO may upload the documents to help BDMs while they travel. Documents received on email are recommended
Regular calling to agents/students for documents follow up on COL/Visa stage
Assessment of documents at Visa stage:
Ensuring all documents are received as per the regional checklist
Conduct a detailed assessment of documents at Visa stage for correctness as per the visa requirements of their territories
Forward the documents to the Compliance team for final review and coordinate for release of Visa letter
Deadline communication: regular forwarding of deadlines to agents and BD Team to ensure timely submission of application and documents
Updating Notes on CRM, post conversation with agent/student with a summary
Pipeline Tracking & Reporting: Monitor pipeline progress for each brand and team member, generate reports, and share insights with RMs and Heads.
Communication: Ensure all important updates or new communications are promptly shared with BDMs if not already communicated by DMs or Heads.
Maintain a follow up on the refund cases raised by the BD teams
Innovative approach: predicting issues, resolving issues with a proactive approach.

Essential Criteria:
Undergraduate/bachelor’s degree or equivalent.
Experience in Overseas Education industry
Strong attention to detail.
Excel and data statistics tools such as pivot table or v-lookups
Excellent communication skills, both written and spoken in English.
Ability to manage a diverse workload independently and as part of a team.
Enjoys following and improving processes.
A cool and calm temperament
Ability to multitask and handle pressures

Desirable Criteria:
Knowledge of CRM s/w such as Zoho or SalesForce
Experience of working or studying abroad