Operations Support Executive

2 weeks ago

Patiala PB IN Eon Infotech Ltd Full time

Eon Infotech Ltd is seeking a motivated Operations Support Executive with strong operational and managerial skills The ideal candidate will efficiently manage customer interactions field staff and technical support operations while ensuring timely issue resolution Essential Skills Customer Management Team and Field Staff Management Work Planning Scheduling Strong verbal written communication Problem-solving abilities under pressure Proficiency in MS-Office Open Office and Google Maps Desired Skills Knowledge of Telecom or Vehicle Electronics Experience with client calls complaint handling Key Responsibilities Manage the Customer Service Field Team and Support Technicians Professionally handle customer calls and resolve complaints Coordinate with clients the production team and management Monitor Vehicle Tracking System VTS devices through dashboards MIS and web apps Plan replacements and maintenance for faulty devices Conduct customer training sessions on VTS operations and report generation Perform GPS data analysis Update information systems and maintain accurate records Report progress and status updates to both customers and internal teams Assist with other VTS-related activities as required by the client Qualifications Graduate in any discipline with a one-year computer diploma or a Degree in Electronics Communication Mechanical or equivalent Experience 0 to 2 years of experience as an Operations Support Executive Freshers are welcome to apply Additional Requirements Must have personal conveyance for commuting Shift-Day Night Job Types Full-time Permanent Pay 12 000 00 - 14 000 00 per month Benefits Provident Fund Schedule Day shift Supplemental Pay Performance bonus License Certification Driving Licence and two-wheeler Preferred Shift availability Day Shift Preferred Night Shift Preferred Overnight Shift Preferred Work Location In person

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