Process Associate

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Process Associate Mortgage Origination Servicing In this role you will be responsible as Agent - Banking Mortgage Operations and responsible for executing day-to-day mortgage processes with accuracy efficiency and compliance to banking standards The role involves handling loan processing documentation servicing and verification activities within the Banking BPO environment The individual is expected to maintain high-quality output ensure data accuracy meet timelines and contribute to process improvements that enhance customer and client satisfaction Responsibilities Perform end-to-end processing of mortgage loans including data entry document verification validation and loan setup activities Handle loan origination booking and servicing tasks in compliance with client-defined SLAs and regulatory standards Ensure accurate data entry and validation within core banking or mortgage systems Conduct quality checks to identify and rectify data or document discrepancies proactively Maintain productivity and accuracy benchmarks as defined by the business and ensure all assigned tasks are completed within defined timelines Support in MIS reporting and tracking for daily production accuracy and performance metrics Contribute to process improvement initiatives by providing feedback on recurring issues and suggesting automation or workflow enhancements Work closely with team leads and quality analysts to ensure zero-error processing and adherence to compliance standards Demonstrate ownership and accountability in handling assigned work with attention to detail Maintain noiseless and zero-surprise operations by proactively identifying potential process or data issues and escalating them promptly Collaborate with peers and supervisors to ensure team targets and client expectations are consistently met Exhibit professional communication and coordination while dealing with internal teams or client representatives Uphold organizational values of accuracy efficiency and service excellence in all operational activities Qualifications we seek in you Minimum qualifications University Graduate B Com M Com equivalent Relevant experience in Banking or Mortgage Operations preferably in a Banking BPO or Financial Services environment Basic understanding of mortgage lifecycle processes from loan origination to servicing and closure Knowledge of banking systems loan management tools and documentation requirements Good communication and interpersonal skills ability to work in a client-driven environment Strong attention to detail accuracy and commitment to meeting deadlines Comfortable working in rotational shifts if required High accuracy and attention to detail in transaction processing Strong sense of responsibility discipline and ownership Analytical approach with problem-solving orientation Positive attitude with adaptability to changing process requirements Focused on maintaining operational stability compliance and customer satisfaction Preferred skills Experience in Australian US UK mortgage processes Origination Underwriting Closing Post-Closing or Servicing Exposure to commercial or consumer loan operations within banking or financial services Proficiency in MS Office tools Excel Word Outlook basic exposure to reporting or dashboard tools is an added advantage Demonstrated ability to work efficiently under pressure manage priorities and deliver consistent performance Team player with the ability to collaborate share knowledge and maintain positive relationships with peers and supervisors Strong willingness to learn new processes tools and technologies as part of continuous skill development Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training