
Process Associate
1 week ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- In this role, you have to process non fraud disputes. Process execution would entail working on tasks, which are mostly well-defined and routine. Your work area would also require doing data transactions and interaction via calls. As part of operations team, your contribution would also come in form of sharing knowledge and standard methodologies which you follow so that both you and the team gain from each other._
**_ _**
- You should be Detail oriented and have shown delivery of high quality output with strong focus on fulfilling customer needs and requirements_
**_ _**
- Able to balance change with ability to adjust to changes in systems & process readily and are Resilient i.e. balance pressure from a variety of factors and situations._
**_ _**
- Responsibilities_
- _Executing pre-defined tasks with minimum supervision_
- _Execute transactions and complete the assigned routine tasks within specified time frames and meeting the agreed accuracy levels_
- _Adherence to defined performance level parameters (efficiency, quality etc.)_
- _Sharing standard methodologies and process ideas_
- _Identifies problem through audits or customer feedback_
- Qualifications we seek in you_
- Minimum Qualifications / Skills_
- _B. Com Or any other equivalent Graduate degree_
- _Prior experience in Card Dispute/Chargeback/Fraud_
**_ _**
- Preferred Qualifications/ Skills_
- _Prior exp. Preferably in voice_
- _Proficient in written and verbal English interpersonal skills._
- _Good knowledge of MS Office._
- _Ability to type between 40-60 words per minute with more than 90% accuracy_
**_ _**
**_
Job_**_Process Associate_
**_ Primary Location_**_India-Noida_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_May 22, 2025, 5:30:46 AM_
**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_
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