Servicenow Technical Project Manager

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Role The purpose of the role is to manage delivery of a project driving operations and delivery governance ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Minimum of 12 years of experience with an excellent track record for successful and flawless execution of projects ensuring that all projects are delivered on time within scope and within budget At least 8 years of experience in running large scale Digital projects with 4 years of leading ServiceNow programs with core hands on experience on architecting ServiceNow solutions Experience in end - end SDLC with experience in churning out and reviewing appropriate documentation for each phase Experience in setting up and architecting ServiceNow infrastructure Should have handled teams of 15 resources with management expertise in ServiceNow to build a strong team culture and technical competency An innovative and transformative mindset to identify improvement opportunities in BPM processes to optimize them decrease costs and increase client value by using the ServiceNow platform Excellent client facing and internal communication skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multitasking skills Exposure to the Agile SDLC with ability to manage product backlogs and user stories Deep analytical client relationship and people management skills Understanding to the latest technology Trends in the ServiceNow products would be preferable Operational Excellence Automation Focus Perform pareto analysis as per the no of incidents received and accordingly identify automation opportunities and drive value adds across the project Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity quality and speed of delivery Interact and engage with tools team to bring in new tools in the project to automate certain pointers elimination of any noise in the project Innovation Focus Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality delivery speed and productivity parameters Drive value adds and BVMs ensure management showcases them to customer in MRM QBR to drive growth Plan and conduct periodic idea campaigns to generate new solutions to the problems define better ways of working Drive and deploy Knowledge Management and sharing Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions best practices learnings value adds and BVMs and deploys best practices in various projects within own account Deploy the Wipro s knowledge management portal across the account and monitor track trainings Capability Development and Talent Pipeline Creation Demand forecasting in line with business requirements Anticipate attrition and ensure right talent supply chain to deliver the project Spearhead quarterly demand forecasting and resource planning aligned to project requirements Create and deploy a workplan to fulfil the required demand from all the talent channels including external lateral contractors etc hiring in coordination with WMG CWMG and Talent Acquisition team Anticipate new skills upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements Drive 100 compliance on trainings and upskilling requirements Prioritize and identify essential and upcoming technical skills required across programs projects to facilitate and drive right supply chain Drive towards 100 mandatory training compliance for the target population within an account Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP Fresher engagement program Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team classroom trainings e-learning certifications on the job training etc Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Facilitate rewards and recognition to acknowledge the high performers in the team Deliver 1 Delivery Management - Client satisfaction PCSAT Brand score no of customer references SDR QBR Pulse satisfied top 2 box Zero surprise delivery escalation from the customer adherence to project charter 2 Delivery Management - operational efficiency Contractual adherence Quality index Utilization cost of delivery target overdue indent 100 SLA compliance PEI target 100 usage of click to bill SAP loss for T M projects 3 Delivery Management - Financials Revenue target achievement Operating margin leakage from OB to revenue revenue per employee CR realization target process exceptions to be minimized bench cost of total cost underrun target for FPP projects effort saving through NG-1 NG-2 initiatives 5 Capability Building attrition critical talent attrition trained on new age skills of team trained in necessary behavioural skills diversity ratio localization targets by market billable rookie ratio rookie NJNB assimilation TATs offshore mix 6 Team Management Team attrition Employee satisfaction score Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Effective communication Mandatory Skills App maintenance Monitering BASE Core Experience 8-10 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome