Servicenow Trainer

**About the Role**:
We are seeking a dynamic and knowledgeable **ServiceNow Trainer** to conduct a comprehensive **2.5-month training program** for fresh graduates. The trainer will be responsible for delivering hands-on, structured sessions aligned with the curriculum provided, ensuring trainees gain strong foundational knowledge and practical expertise in ServiceNow modules and scripting.

**Key Responsibilities**:

- Deliver interactive sessions as per the provided curriculum, covering both theory and hands-on exercises.
- Teach foundational concepts like ServiceNow Navigation, Forms, Tables, Modules, UI Policies, Scripting, and more.
- Provide live demonstrations and support exercises like schema maps, update sets, catalog items, and workflows.
- Ensure participants understand ITIL processes within the context of ServiceNow.
- Conduct regular assessments and provide feedback for improvement.
- Guide learners on best practices, debugging methods, and real-time scenarios.
- Support presentation skill-building and knowledge-sharing activities.
- Be available for follow-up sessions, Q&A support, and doubt-clearing sessions.

**Required Skills & Experience**:

- Proven experience as a **ServiceNow Trainer** or **ServiceNow Consultant** with training delivery experience.
- Deep understanding of the following modules and concepts:

- **ServiceNow Navigation and ITIL Foundation**:

- **Incident, Change, Problem, and Knowledge Management**:

- **Tables, Forms, Lists, Data Foundation**:

- **Client-side and Server-side Scripting (GlideRecord, Business Rules, Script Includes)**:

- **Service Catalog, Record Producers, Flow Designer, and SLAs**:

- **Reports, Dashboards, UI Policies, ACLs, Security, and Import/Export Sets**:

- Strong command over **JavaScript** in the context of ServiceNow.
- Familiarity with Service Portal and CMDB.
- Excellent communication, teaching, and interpersonal skills.
- Experience in handling batch presentations, assessments, and real-world problem scenarios.

**Preferred Qualifications**:

- ServiceNow Certified (CSA, CAD, CIS - any specialization is a plus)
- Prior experience in training fresh graduates or entry-level professionals
- Experience with real-world project implementations

**Job Type**: Contractual / Temporary
Contract length: 28 days

Pay: ₹2,500.00 - ₹3,500.00 per day

Schedule:

- Day shift

**Experience**:

- Training & development: 3 years (required)

**Language**:

- English (required)

**Location**:

- Greater Noida, Uttar Pradesh (required)

Work Location: In person