Servicenow Admin

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Kyndryl is seeking a dynamic and strategic Delivery Portfolio Manager to join our team of talented Technical Specialists In this role you will have a unique opportunity to shape and drive the delivery of innovative and complex projects for our customers You will partner with senior leaders in the organization to develop and execute a portfolio of projects that meet and exceed customer expectations focusing on the overarching goals As a Delivery Portfolio Manager at Kyndryl you will play a critical role in the delivery of WMS services on assigned accounts You will work closely with account leaders to plan and prioritize the portfolio of projects identify potential risks to project delivery and develop mitigation strategies With a keen eye for detail you will track the performance of each project in the portfolio monitor progress against timelines budgets and quality standards and continually evaluate and improve delivery processes to ensure efficient and effective project delivery Your contribution will be instrumental in ensuring the growth of the business by understanding the issues and requirements and responding to requests for new services In this role you will have the opportunity to work with a diverse team of experts in WMS and logistics and to be part of a company that values innovation and creativity If you are a strategic thinker with a passion for delivery excellence - we encourage you to apply for this exciting opportunity to join our team Your Future at Kyndryl Kyndryl has a global footprint which means that as a Delivery Portfolio Manager at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world This role is dynamic and influential - combining technical acumen with project and portfolio management skills offering a wide range of professional and personal growth opportunities that you won t find anywhere else Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Skills and Experience Having 3 years of experience ServiceNow SME Core Responsibilities Provide expert-level support across ServiceNow modules including ITSM ITOM ITAM and Workplace Service Delivery WSD 1 Manage and optimize integrations with various enterprise systems such as AD LDAP SSO Oracle ERP SCCM JAMF Power BI and others 1 Configure and manage master data user roles permissions and bulk data operations Administer MID server monitor scheduled jobs integration services and perform daily health checks Drive automation and proactively flag service interruptions 1 Service Catalog SLA Management Create and modify service request catalogs simple to complex for scoped modules Configure SLAs auto-assignment rules approval workflows and business logic changes 1 Address user queries and resolve issues by monitoring application system logs Coordinate with OEM and EXL teams for faster resolution of P1-P4 incidents 1 Enhancement Impact Assessment Assess impact of changes to existing functionality or integrations Modify or create notifications security roles ACLs business rules and integrations uni- bi-directional Develop new fields validation rules and workflows 1 Reporting Analytics Build and modify OOB and custom reports and dashboards including Power BI integrations Provide CXO and leadership-level reports and analytics 1 7 Governance Communication Deliver daily monthly and quarterly status updates and governance reports Coordinate with product vendors and utilize Hi Portal for issue resolution Conduct unit testing in Dev before UAT release 1 Training Consulting Conduct functional refresher and user training sessions Support license utilization reporting and optimization Provide consulting for new ServiceNow modules processes or integrations 1 Innovation Optimization Lead initiatives in digital operations proactive operations and zero-incident strategies Perform tool maturity assessments predictive intelligence evaluations and AI readiness checks Recommend and implement industry best practices and GenAI solutions 1 Preferred Skills and Experience Six Sigma PMP and or ITIL certifications Excellent communication skills to interact with technical and non-technical stakeholders effectively Experience in stakeholder management negotiation and conflict resolution Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address