Technical Lead-App Development

7 days ago


Noida India Birlasoft Full time

Job Description Area(s) of responsibility Key Responsibilities - Lead the design, development, and configuration of ServiceNow applications including ITSM, ITOM, HRSD, CSM, and custom applications. - Collaborate with stakeholders to gather requirements, translate them into technical solutions, and deliver high-quality ServiceNow applications. - Develop and maintain catalog items, workflows, business rules, client scripts, UI policies, UI actions, and integrations. - Implement and manage ServiceNow integrations using REST/SOAP, MID server, APIs, and third-party tools. - Ensure compliance with ServiceNow best practices, coding standards, and platform governance. - Lead upgrade and patch management activities, ensuring minimal disruption to business operations. - Provide technical leadership and mentorship to junior developers and admins. - Support troubleshooting, performance tuning, and root cause analysis of platform issues. - Contribute to platform roadmap, innovation, and process automation opportunities.



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