Accounts Payable Senior Associate

Career Category FinanceJoin Amgens Mission of Serving PatientsAt Amgen if you feel like youre part of something bigger its because you are Our shared missionxe2x80x94to serve patients living with serious illnessesxe2x80x94drives all that we do Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives Our award-winning culture is collaborative innovative and science based If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team Join us and transform the lives of patients while transforming your career Amgen is seeking an Accounts Payable AP Senior Associate who will be part of Amgens Global Procure to Pay P2P organization This individual will be responsible for supporting the invoice exception process and will be critical to drive customer satisfaction across Amgen business units through optimum utilization of resources and continuous improvement The role will be located in Hyderabad India Specific responsibilities include but are not limited to the following Serves as a Tier 2 escalation point for BPO resources Responsible for the AP exception handling process and related customer support Accountable for driving customer satisfaction through timely and accurate resolution of exceptions Ability to work in a global matrix environment that is fast paced with shifting priorities Ability to work proficiently in SAP and Excel Work with team to continually update and improve the customer helpdesk and exception management playbooks in accordance with the other service owners and process owners Support decisions related to customer helpdesk and AP exception escalations Conduct regular assessments of helpdesk tickets and AP exceptions to derive root causes and propose solutions to continuously improve performance against SLAs Ensure compliance to internal and external policies regulations and laws applicable to the function Basic QualificationsMasters degreeORBachelors degree and 5 years of directly related experienceORAssociates degree and 7 years of directly related experienceORHigh school diploma GED and 10 years of directly related experiencePreferred QualificationsDegree in Finance Accounting or closely related field3 years experience in Procure to Pay customer support AP exception handling Experience with ERP systems SAP Strong attention to detail verbal communication and interpersonal skills Strong customer service focus while having a problem-solving attitude Ability to multi-task and work within tight timelines Take ownership of assigned activities Be a team player What you can expect of usAs we work to develop treatments that take care of others we also work to care for your professional and personal growth and well-being From our competitive benefits to our collaborative culture well support your journey every step of the way In addition to the base salary Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards Apply nowfor a career that defies imaginationObjects in your future are closer than they appear Join us careers amgen comAs an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients Together we compete in the fight against serious disease Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation