Hiring For International Voice Process Customer Support
5 days ago
Job Description
We are seeking dynamic and motivated individuals to join our International Voice Process Customer Support team in India. This role involves assisting customers with their inquiries and providing exceptional service through voice communication. The ideal candidate will have a passion for helping others and a desire to work in a vibrant, customer-focused environment.
Responsibilities
- Handle customer queries via voice calls in a timely and effective manner.
- Provide accurate information and support to customers regarding products and services.
- Resolve customer complaints and issues while maintaining a high level of customer satisfaction.
- Maintain up-to-date knowledge of company products, services, and policies.
- Document customer interactions and feedback in the system for future reference.
- Collaborate with team members to improve processes and enhance customer experience.
Skills and Qualifications
- Excellent verbal communication skills in English and local languages.
- Strong problem-solving abilities and customer service orientation.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Basic computer skills, including familiarity with MS Office and CRM software.
- Flexibility to work in shifts, including nights and weekends, as required.
- Experience in a customer service role, preferably in a voice process, is an advantage.
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