Sales and Customer Support Representative

4 weeks ago

India Gate CrewBloom Full time

We are seeking motivated and detail-oriented Sales and Customer Support Representatives to join our client’s for a high-volume customer engagement project. In this role, you will manage incoming and outgoing communications through WhatsApp, ensuring prompt, professional, and personalized responses to customers. You’ll play a key role in handling large message volumes, maintaining excellent customer service, and driving sales conversions. The starting rate for this role is 6 USD per hour. Schedule: 6 days a week (Monday–Sunday) Rotational 8-hour shifts with overlapping coverage to ensure round-the-clock support Project Duration: - 5 weeks (with potential for extension based on performance and project needs) Job Responsibilities: - Manage and respond to approximately 20,000 WhatsApp messages over a five-week period - Provide accurate information, resolve customer inquiries, and assist with product-related questions - Engage customers in a friendly, professional manner to promote products and drive sales - Coordinate with the team to ensure 24/7 message coverage - Maintain customer satisfaction by following up on inquiries and ensuring timely resolution - Track and document customer interactions and feedback accurately Requirements - Proven experience in B2C customer support or sales - Strong written communication skills with a customer-first approach - Ability to multitask and stay organized under pressure - Proficiency in WhatsApp and other messaging or CRM tools - Flexible availability to work rotational shifts, including weekends Preferred Candidate: - Has prior experience in sales and customer support, or customer assistance at music festivals or large events - Thrives in dynamic, fast-paced environments with high message or customer interaction volumes Minimum Technical and Work Environment Requirements: - Internet Connection: - Primary internet connection with a minimum speed of 15 Mbps. - Backup internet connection with at least 10 Mbps. - Backup connection must be capable of supporting work during a power outage. - Primary Device: - Desktop or laptop equipped with at least: - Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. - A minimum of 8 GB RAM. - Backup Device: - Must meet or exceed the performance of an Intel Core i3 processor. - Must be functional during power interruptions. - Peripherals and Workspace: - A functioning webcam. - A noise-canceling USB headset. - A quiet, dedicated home office space. - A smartphone for communication and verification purposes. Benefits - Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. - Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. - Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. - Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. - Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. - Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

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